Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Black

Simsbury,CT

Summary

Detail-oriented Quality Assurance Manager with a 12 year background in the quality assurance field. Skilled at developing and implementing improved methods for identifying problems.

Overview

12
12
years of professional experience

Work History

Quality Assurance Administrator

Bendett And McHugh PC
05.2014 - Current
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Review client systems to ensure departments are updating the systems timely and accurately and remediate any issues.
  • Reviews various reports to vary departments are meeting their timelines.
  • Prepare responses to client scorecards and attend meetings with clients to discuss and remediate any findings.
  • Prepare internal audits.
  • Ensure files are within timeline compliance according to investor and client requirements.
  • Communicate directly with attorneys, staff, and clients, both in writing and verbally.
  • Create internal processes to assist with workflow.
  • Support departments as needed with reviewing of reports and following up internally with staff.
  • Update Fannie Mae and Freddie Mac systems.
  • Responsible for obtaining aged fee requests from clients to ensure billing.

Paralegal

Bendett And McHugh PC
07.2011 - 05.2014
  • Edited and proofread legal documents to verify accuracy.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Prepared motions and pleadings.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Collaborated with attorneys to develop strategies for each case.

Education

Certificate in Paralegal Studies -

University of Hartford
West Hartford, CT

Bachelor of Science - Criminal Justice

Central Connecticut State University
New Britain, CT
05.2008

Skills

  • Process Improvement Initiatives
  • Quality Assurance and Control
  • Customer Satisfaction
  • Corrective Actions
  • Problem Resolution
  • Team Support
  • Client Correspondence
  • Audit Reporting
  • Workflow Processes
  • Proficient in using ProLaw, Tempo, Black Knight, FHLMC ADR, FNMA DRA

Timeline

Quality Assurance Administrator

Bendett And McHugh PC
05.2014 - Current

Paralegal

Bendett And McHugh PC
07.2011 - 05.2014

Certificate in Paralegal Studies -

University of Hartford

Bachelor of Science - Criminal Justice

Central Connecticut State University

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Lauren Black