Lauren Black
Columbia,SC
Summary
Focused student with knowledge of customer service, data entry and records management as well as adaptability. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals. Adaptable server, deeply familiar with FOH and BOH operations. Hardworking collaborator with 7-year background providing exceptional customer service and food service to attain highest level of guest satisfaction. Dedicated worker with excellent communication and hospitality experience, restaurants especially. Experienced in problem-solving, service and time management. Aiming to successfully fill the role of a trusted, driven employee at your company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banquet Server
Signature Catering and Events
Hilton Head Island, SC
04.2023 - Current
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Greeted guests upon arrival and provided assistance throughout the event.
- Communicated with chefs regarding any special requests from guests.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Set up stations for serving meals according to established guidelines.
- Educated guests on meals during by answering questions and bringing special orders.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
Office Director/Parasail Mate
Sky Pirate Watersports
Hilton Head Island
05.2021 - Current
- Delivered quality customer service to staff and customers
- Assisted with developing workplace safety procedures
- Supervised staff, driving office operations and continuous workflow
- Fostered relationships with vendors to expedite orders, repairs, maintenance and compliance
- Provided knowledge and reassurance to people inquiring services related to parasailing and watersports
- Created unique advertisements/business propositions for company social medias.
Server
One Hot Mama's
Bluffton
04.2021 - Current
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Delivered customer checks and securely processed all payments
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies
- Managed telephone and internet take-out orders and coordinated hand-off for delivery or pick-up.
Hostess
One Hot Mama's
Bluffton
05.2019 - 04.2021
- Closed out podium at end of shift and maintained order and organization
- Engaged with guests to maximize satisfaction with food and service
- Greeted patrons and coordinated table assignments to meet party preferences and requests
- Supported servers and bussers through high-volume shifts with food running and table clearing.
Education
Bachelor of Science - Hospitality Management
University Of South Carolina
Columbia, SC12-2024
Skills
- Planning and Prioritization
- Compliance Requirements
- Employee Engagement
- Team Player/Sociable
- Guest Relations
- Menu Memorization
- Food Running
- Customer Service
- Food Service
- Food Handling
- Food Station Setup
- POS
- Check Payment Processing
- Sales Techniques
- Event Setup
- Supply and Inventory Management
- Personal Appearance Standards
- Speech Recognition
- Food Inspection
- Organization
- Networking
- Interpersonal Communication
- Teamwork and Collaboration
- Troubleshooting
- Conflict Resolution
- Organization and Time Management
- Planning
- Dependable and Responsible
- Food Delivery
- Order Management
- Guest Engagement
- Supply Restocking
- Effective Customer Upselling
- Food Safety Understanding
- Quality Control
- Regulatory Compliance
- Direct Sales
- De-Escalation Techniques
- Sales Transactions
- Problem Resolution
- Crew Oversight
- Boat Safety Maintenance
- Schedule Management
- Marine Safety Procedures
- Safety Procedures
- Emergency Planning
- Safety Protocols
- Crew and Passenger Safety
- Heavy Equipment Management
Languages
Spanish, Conversational
Affiliations
- Sociable Person
- Passionate Worker
- Experienced in Several Areas of Hospitality
- Well-balanced student with athletics and work
Certification
- ServSafe Manager Certified
Languages
Spanish
Limited
Timeline
Banquet Server
Signature Catering and Events
04.2023 - Current
Office Director/Parasail Mate
Sky Pirate Watersports
05.2021 - Current
Server
One Hot Mama's
04.2021 - Current
Hostess
One Hot Mama's
05.2019 - 04.2021
Bachelor of Science - Hospitality Management
University Of South Carolina
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