Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Blanco

Lufkin,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience

Work History

Office Manager

Golden Dragon Lufkin
02.2020 - 03.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Office Manager/ Service Manager

Regional Homes Of Lufkin
11.2022 - 02.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Organized and updated databases, records and other information resources.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Bar Manager

Fuzzy's Taco Shop
05.2019 - 02.2020
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Consulted with managers to organize special events and promotions.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Followed strict recipes and drink measurements to minimize product used.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Signal Support Systems Specialist

United States Army
06.2008 - 07.2012
  • Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
  • Supervised and assisted with battlefield signal support systems and terminal devices.
  • Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
  • Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
  • Integrated new devices into managed networks while maintaining assigned security protocols and protections.
  • Tested signal-level equipment for operational performance within prescribed tolerances.
  • Installed new wiring and networking hardware in existing facilities and within new construction.
  • Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
  • Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
  • Implemented operational timelines for service shut-offs to be observed.

Education

No Degree - Business Administration And Management

Lone Star State College
Texas

Cosmetology - Cosmetology

Avenue Five Institue
Austin
11.2018

GED -

Job Corps Center
Reno
05.2009

Skills

  • Report Writing
  • CRM Software
  • Project Management
  • Banking Operations
  • Written Communication
  • Customer Relations
  • Sorting and Labeling
  • Information Protection
  • Calendar Management
  • Conflict Management
  • Organizational Skills
  • Technical Support
  • Excellent Multitasking Abilities
  • Microsoft Office
  • Meeting Coordination and Support
  • Customer Service Management
  • Email Correspondence

Timeline

Office Manager/ Service Manager

Regional Homes Of Lufkin
11.2022 - 02.2023

Office Manager

Golden Dragon Lufkin
02.2020 - 03.2023

Bar Manager

Fuzzy's Taco Shop
05.2019 - 02.2020

Signal Support Systems Specialist

United States Army
06.2008 - 07.2012

No Degree - Business Administration And Management

Lone Star State College

Cosmetology - Cosmetology

Avenue Five Institue

GED -

Job Corps Center

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Lauren Blanco