Lauren Blevins
Hamilton,OH
Summary
Strategic Business Administrator with 5+ years of experience successfully leading diverse teams through both routine and transitional business operations. Responsible manager of company finances and customer service with dedication to both organizational bottom-line and well-being of personnel. Successful supervisor of targeted marketing strategies with measured growth targets in mind. Resourceful and passionate with an aptitude for networking and building strong industry connections.
Overview
5
5
years of professional experience
Work History
Client Success Coordinator
Trustaff/Ingenovis Health
05.2023 - Current
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Planned, articulated and executed client development strategies.
- Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
- Contributed to design and implementation of product updates and service transformations based on feedback from customers and frontline knowledge.
- Responded to individual client support issues via phone, email and chat.
- Took initiative to investigate and manage issues outside documented occurrences.
- Managed over 30 profiles per day, leading to growth in sales and overall Client Success.
Administrative Assistant
Trustaff Travel Nurses LLC
09.2021 - 05.2023
- Created, maintained, and entered information into company databases for candidate information, payroll information, IT, onboarding, and compliance.
- Pulled and sent monthly data for reports to different departments.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations for company and recruiter growth.
- Learned every department and their process, to fill in where needed, showing high reliability.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted development and implementation of new administrative procedures.
- Managed over 50 customer interactions per day.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Executive Assistant/Project Coordinator
Afterglowing Art
03.2020 - 08.2021
- Assessed sales opportunities, collected competitor information and performed detailed market analysis.
- Coordinated all projects.
- Maintained Executive’s calendar and schedule. Made all travel arrangements for Executive and employee’s for pop-up shops and personal travel.
- Maintained social media for entire business and Executive.
- Customer service and personal communication on Executive’s behalf.
- Identified issues, notified project team and assisted with resolution.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
Customer Service Representative/Payroll Specialist
Appen
08.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Processed payroll weekly for more than 225 employees.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
Education
Bachelor of Science - Business Administration And Management
Oregon State University
Corvallis, Oregon05.2025
Associate - Science of Business Administration and Management
Miami University
Oxford, Ohio2020
Skills
- Quality Control Standards
- Customer Retention
- Define Customer Needs
- Key Account Development
- Scalable Enterprise Software Solutions
- Business Administration
- Multi-Line Phone Proficiency
- Compiling Statistics
- ADP Pay Force
- Microsoft/Google Suite
- Partnership Development
- Database Maintenance
Timeline
Client Success Coordinator
Trustaff/Ingenovis Health
05.2023 - Current
Administrative Assistant
Trustaff Travel Nurses LLC
09.2021 - 05.2023
Executive Assistant/Project Coordinator
Afterglowing Art
03.2020 - 08.2021
Customer Service Representative/Payroll Specialist
Appen
08.2018 - 03.2020
Bachelor of Science - Business Administration And Management
Oregon State University
Associate - Science of Business Administration and Management
Miami University
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