Dynamic Licensed Professional Counselor with extensive experience in crisis management and team leadership. Successfully led clinical teams to enhance client engagement and compliance with treatment protocols. Committed to advocating for vulnerable populations while delivering exceptional mental health services.
Overview
18
18
years of professional experience
Work History
CRISIS STABILIZATION UNIT SUPERVISOR
TEAM WELLNESS
06.2023 - Current
Led crisis stabilization team to deliver immediate mental health support and intervention for individuals in acute distress, ensuring timely and effective care.
Managed crisis response operations and coordinated care plans, maintaining strict adherence to safety protocols to protect clients and staff.
Facilitated staff training and case oversight, enhancing documentation processes to support effective and compassionate care in high-stress situations.
ADOLESCENT CRISIS SCREENER
THE GUIDANCE CENTER
11.2021 - 06.2026
Delivered psychiatric emergency services through crisis assessment, intervention, outreach, and commitment screening, ensuring client safety during crises.
Conducted thorough assessments and managed commitment processes while documenting client information concisely for accurate record-keeping.
Facilitated advocacy and referral services, connecting clients with appropriate resources to support their recovery and well-being.
ABH Crisis/Intensive Case Management Supervisor
THE GUIDANCE CENTER
12.2023 - 11.2024
Recruited, oriented, and trained ICM team members; provided clinical supervision and performance evaluations to ensure high-quality care.
Led team meetings and case consultations; provide ongoing feedback and coaching.
Ensure compliance with court protocols for clients under Assisted Outpatient Treatment and those deemed Not Guilty by Reason of Insanity.
Collaborated with TGC staff and community partners to enhance client engagement and improve aftercare outcomes.
Maintained statistical records for program evaluation and submitted required program reports.
Resolved client complaints and advocated for participant rights; made referrals.
Participated in ABH leadership meetings and worked collaboratively with program managers to meet funding and budgetary guidelines.
Partial Inpatient/Outpatient Therapist
NEW OAKLAND FAMILY CENTER
Southgate
07.2021 - 10.2021
Provide daily individual and group therapy to clients in the FACE to FACE Program in accordance with professional standards and policies/procedures of the facility.
Provide family therapy sessions to clients in the FACE to FACE Program.
Resolved crisis situations in professional environment, ensuring client safety and continuity of care.
Perform initial assessments/evaluations on potential clients on a scheduled and/or emergency basis.
Facilitated client admissions and care pre-certification with third-party payers and managed care systems to streamline access to services.
Complete documentation as required by the clinic's policies/procedures.
Attend daily FACE to FACE administrative/clinical meetings.
Completed Utilization Review assignments to verify adherence to treatment protocols and guidelines, supporting quality assurance efforts.
Prison Counselor
MICHIGAN DEPARTMENT OF CORRECTIONS
Ypsilanti
09.2008 - 02.2019
Developed and implemented substance abuse policies and programs for Department of Corrections, identifying and addressing inmate drug abuse issues.
Conducted group and individual psychotherapy with clients, fostering rapport through empathy to support positive personal growth.
Screened new inmates, and developed plans of service, treatment, and learning programs.
Conducted assessments to determine inmate needs and risks.
Managed case files for inmates to ensure proper service delivery.
Facilitated training sessions for staff and counselors, enhancing performance and service quality.
Trained and onboarded four team members and created a new 3 ½ day training program for new hires.
Education
Master of Arts - Counseling: Clinical Mental Health Counseling
Central Michigan University
Mt. Pleasant, MI
05-2021
Marriage / Relationship Counseling Certification -
05-2019
Skills
Therapeutic communication
Crisis management and conflict resolution
Inter-professional collaboration
Administrative support and documentation
Client advocacy
Crisis intervention
Care plan development
Staff training
Communication strategies
Team leadership
Time management
Verbal and written communication
Vulnerable population awareness
Cultural history
Critical thinking
Timeline
ABH Crisis/Intensive Case Management Supervisor
THE GUIDANCE CENTER
12.2023 - 11.2024
CRISIS STABILIZATION UNIT SUPERVISOR
TEAM WELLNESS
06.2023 - Current
ADOLESCENT CRISIS SCREENER
THE GUIDANCE CENTER
11.2021 - 06.2026
Partial Inpatient/Outpatient Therapist
NEW OAKLAND FAMILY CENTER
07.2021 - 10.2021
Prison Counselor
MICHIGAN DEPARTMENT OF CORRECTIONS
09.2008 - 02.2019
Master of Arts - Counseling: Clinical Mental Health Counseling
Central Michigan University
Marriage / Relationship Counseling Certification -
Clinical Supervisor Mental Health Crisis Stabilization Unit at OhioGuidestoneClinical Supervisor Mental Health Crisis Stabilization Unit at OhioGuidestone
Registered Nurse at Stuart Marchment Act (SMA) Crisis Stabilization Unit & Detoxification Unit at Suwannee Medical PersonnelRegistered Nurse at Stuart Marchment Act (SMA) Crisis Stabilization Unit & Detoxification Unit at Suwannee Medical Personnel
Adult & Pediatric Crisis Stabilization and Detoxification Unit RN at Orlando Health Behavioral HealthAdult & Pediatric Crisis Stabilization and Detoxification Unit RN at Orlando Health Behavioral Health