Lauren Bodlovic
Missoula,MT
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and expertly complete assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Chilis's Bar and Grill
03.2023 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Customer Service Representative
Planet Fitness Gym
01.2022 - 08.2022
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Organized, maintained and updated information in computer databases.
Education
Bachelor of Arts - Criminology
Webster University
St. Louis, MO12.2022
Skills
- Google Drive and Google Office
- Microsoft Office Software
- Social media promotion
- Customer service skills
- Goal-Oriented
- Payment Collection
- ID Verification
- POS Systems
Timeline
Restaurant Hostess
Chilis's Bar and Grill
03.2023 - 06.2024
Customer Service Representative
Planet Fitness Gym
01.2022 - 08.2022
Bachelor of Arts - Criminology
Webster University
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