Lauren Boggs
Summary
Competent Accounts Receivable Specialist. Highly successful in supporting Supervisors and Managers. Proficient at carrying out all accounts receivable functions in high volume environments. Efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes and customer relations. Proficient in tracking payments, resolving billing issues and preparing account statements and business correspondence. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Specialist
RoadSafe Traffic Systems
06.2023 - Current
- Prepared and mailed invoices to customers, and documented account updates for over 50 customers.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored and created reports for past due accounts to verify compliance with payment terms and schedules.
- Developed and maintained positive relationships with clients to maximize collections.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
911 Dispatcher
Yolo Emergency Communications Agency
01.2023 - 06.2023
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls, supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Data entry
Dispatcher /Accounts Receivable Clerk
RoadSafe Traffic Systems
07.2022 - 01.2023
- Directed dispatching, routing, and tracking of fleet vehicles. Execute all projects in conformance with the scope of the contract
- Utilized dispatch software to develop employee schedules, manage personnel on projects, making sure times are recorded and reported on time.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices for dispatched orders to provide proof of transaction.
- Managed customer accounts and invoicing. Answered phone calls and responded to customer emails.
Mortgage Loan Closer / Funder
Supreme Lending
05.2020 - 02.2022
- Prepared all paperwork for loan package and arranged final closing meeting.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Checked loan documents for accuracy prior to closing.
- Monitored pipelines to track and log status of loans.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
Mortgage Loan Closer
Tri Counties Bank
09.2019 - 05.2020
- Efficiently ran lock desk providing support for all mortgage loan officers, managers & support staff, solely. Performed all lock requests as need on best efforts & portfolio pipeline
- Maintained all pricing and lock request changes. Monitored locks in pipeline. Prepared weekly reports
- Registered loans with MERS. Imported & delivered completed loan packages to investors
Mortgage Loan Processor
North Dallas Bank & Trust
03.2019 - 09.2019
- Handled any conditions sent from underwriting departments. Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Reviewed financial statements and analyzed credit reports
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
Mortgage Loan Officer
Caliber Home Loans
11.2016 - 03.2019
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Reviewed loan files and updated to match current standards.
- Monitored pipelines to track and log status of loans.
Customer Service Representative
Tri Counties Bank
11.2012 - 11.2016
- Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Data entry
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
Education
No Degree - Dental Assisting
Carrington College California - Sacramento
Sacramento, CA12.2008
GED -
Santa Rosa Junior College
Santa Rosa, CA12.2007
Skills
- Audit Procedures
- Aging Reports Analysis
- Account Reconciliation
- Financial Records and Reporting
- Data Inputting
- Invoice Processing
- Multitasking
- Precision and Accuracy
- Adaptability
- Time Management
Timeline
Accounts Receivable Specialist
RoadSafe Traffic Systems
06.2023 - Current
911 Dispatcher
Yolo Emergency Communications Agency
01.2023 - 06.2023
Dispatcher /Accounts Receivable Clerk
RoadSafe Traffic Systems
07.2022 - 01.2023
Mortgage Loan Closer / Funder
Supreme Lending
05.2020 - 02.2022
Mortgage Loan Closer
Tri Counties Bank
09.2019 - 05.2020
Mortgage Loan Processor
North Dallas Bank & Trust
03.2019 - 09.2019
Mortgage Loan Officer
Caliber Home Loans
11.2016 - 03.2019
Customer Service Representative
Tri Counties Bank
11.2012 - 11.2016
No Degree - Dental Assisting
Carrington College California - Sacramento
GED -
Santa Rosa Junior College
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