Lauren Bohn
Bedford
Summary
Seasoned professional offering 10+ years of related experience. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Bodily Injury Claims Specialist
State Farm
07.2021 - Current
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Crew Member
Trader Joe's
04.2020 - 07.2021
- Organized and restocked store supplies to support operations and team productivity
- Assisted management with monthly inventory control and weekly stock ordering
- Drove team success by completing restocking, customer service and cleaning duties quickly and accurately.
Case Manager
Serenity Crisis Residential
07.2019 - 04.2020
- Determined and coordinated appropriate level of care to meet individual patient needs.
- Collaborated with various healthcare providers to facilitate delivery of services.
- Coordinated resources from diverse providers for intervention plans.
- Reviewed and recorded progress of patients.
- Coordinated between various entities to manage cases.
Detox Technician
Nexus Recovery Center
12.2018 - 06.2019
- Provided care for patients based on physical, psychological, educational and safety criteria
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork
Marketing Manager
Golden Events Group
12.2016 - 12.2018
- Coordinated trade shows and created marketing collateral to reach greater potential customers
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Exceeded sales and profit goals by supervising all marketing and planning activities
Counselor
Southwestern Women's Surgery Center
05.2014 - 12.2016
- Offered and documented treatment consent forms in patient health records
- Applied array of different methodologies to assist patients with treatment
- Facilitated smooth discharge by encouraging and reassuring clients throughout transitions
Education
Bachelor of Social Work -
University of North Texas
Denton, TXSkills
- Marketing
- Claims investigation
- Team management
- Case management proficiency
- Mental health support
- Needs assessment
- Problem resolution
- Liability assessment
- Policy interpretation
- Insurance regulations
- Customer service
- Multitasking Abilities
Timeline
Bodily Injury Claims Specialist
State Farm
07.2021 - Current
Crew Member
Trader Joe's
04.2020 - 07.2021
Case Manager
Serenity Crisis Residential
07.2019 - 04.2020
Detox Technician
Nexus Recovery Center
12.2018 - 06.2019
Marketing Manager
Golden Events Group
12.2016 - 12.2018
Counselor
Southwestern Women's Surgery Center
05.2014 - 12.2016
Bachelor of Social Work -
University of North Texas
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