Summary
Overview
Work History
Education
Skills
Certification
Experiences And Accomplishments
References
Timeline
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Lauren Boles

Lauren Boles

Summerville,SC

Summary

With years of customer service helping people and becoming knowledgeable in all aspects of the job have been top priority. Communication skills, as well as multitasking have been helpful skills learned along the way. Understanding that by using kindness and working hard builds necessary relationships with employees as well as customers. Very self-motivated and dependable. Ready to help achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Dental Hygiene Coordinator

Modern Family Dentistry
01.2020 - 02.2020
  • Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally. Checked in patients and filed insurance.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.

Starbucks Barista

Harris Teeter
11.2016 - 12.2017
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Customer Service Specialist

The UPS Store
08.2011 - 01.2012
  • Opened store and started up computer systems, packaged/ shipped packages for customers, ran shipping software, managed cash drawer, filed mail into customers P.O
  • Boxes, stocked floor supplies, printing services, documentation, laminating and cutting business cards, inventory evaluations, answering phone calls.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Associates Degree in Applied Science - Health Information Management

Trident Technical College
Charleston, SC
01.2019

Undergraduate degree in Nursing -

Trident Technical College
Charleston, SC
01.2011

Skills

  • Management Skills
  • Quality and Performance Improvement in Healthcare
  • Supervisory Principles
  • Excel Spreadsheets
  • Microsoft
  • Power point
  • Safety and Privacy Compliance
  • Data Entry
  • Customer Service
  • Schedule Coordination

Certification

Certified Nursing Assistant Certification Acquired

Experiences And Accomplishments

  • Clinical Rotations the HIM program- RSF- ECW training 24 hours at East Cooper Hospital- HIM 7 hours Roper St. Francis- Neuro Practice 3 hours Santee Cooper Records Department 7 hours RSF Coding Department 12 hours RSF Tumor Registry 4 hours Journaling all clinicals to compare CAHIIM competences and standards learned
  • Attended the 2019 AHIMA Quad State convention in Myrtle Beach, SC
  • CEUS Acquired
  • Performance Improvement Project- 30 hours My team mates and I had to research best practices and compare benchmarks for Fall Risk Prevention and analyze data to create charts and graphs. Created a Fall Prevention Program based the scenario we were given.
  • Leadership In my HIM program at Trident Technical college I volunteered as team leader for my Performance Improvement Project Leader. My responsibilities were to arrange meetings, make phone calls, keep everyone involved and aware of project duties, assist with any additional information and research for our project. Delegate tasks to each member for completion.

References

  • Donna Dantzler- RHIA, CCS, CCS-P, HIM Instructor, donna.dantzler@tridenttech.edu, 843-899-8003
  • Leah Griffin- Practice Manager, Roper St. Francis Hospital, Leah.Griffin@RSFH.com
  • Kristinia Moore- Health Information Specialist, Krisdmoore@palmettoprimarycare.com,

     Kristiniamoore24@gmail.com, 843-478-6141

Timeline

Dental Hygiene Coordinator

Modern Family Dentistry
01.2020 - 02.2020

Starbucks Barista

Harris Teeter
11.2016 - 12.2017

Customer Service Specialist

The UPS Store
08.2011 - 01.2012

Associates Degree in Applied Science - Health Information Management

Trident Technical College

Undergraduate degree in Nursing -

Trident Technical College
Lauren Boles