Lauren Bolletino
Marlton,NJ
Summary
Professional with strong background in customer and patient interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Appointment Scheduler, Front Desk Receptionist
Valley Eye Professionals LLC.
06.2010 - 10.2019
- Acted as first point of contact for large surgical practice and set appointments for prospective patients.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential patients.
- Managed high call volume while maintaining professionalism and accuracy when gathering patient information for appointment bookings.
- Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
- Overcame objections using friendly, persuasive strategies.
- Collected copayments and outstanding balances.
Sales Associate
Emiliani Beauty Supply (store Closed)
09.2007 - 06.2008
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate
Lenox
07.2006 - 08.2007
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Created wedding registries
- Offered gift wrapping.
- (location closed)
Education
Certificate - Medical Billing And Coding, Administration.
CDM Institute
Marlton, NJHigh School Diploma -
Brewster High School
Brewster, NY06-2004
Skills
- Guest Relations
- Follow-up skills
- Accuracy and Precision
- Schedule Coordination
- Calendar Management
- Telephone management
- Patient Registration
- Patient Scheduling
- Attention to Detail
- Strong Work Ethic
- Telephone Etiquette
- Computer Skills
Timeline
Appointment Scheduler, Front Desk Receptionist
Valley Eye Professionals LLC.
06.2010 - 10.2019
Sales Associate
Emiliani Beauty Supply (store Closed)
09.2007 - 06.2008
Sales Associate
Lenox
07.2006 - 08.2007
Certificate - Medical Billing And Coding, Administration.
CDM Institute
High School Diploma -
Brewster High School
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