LAUREN BONIFAS
Venedocia,OH
Summary
Organized, dedicated, and ambitious budding professional with excellent attention to detail and thirst for learning, offering 14 years of customer service and financial experience, seeking a position with a company where I can grow and utilize my skills.
Experienced with electronic funds transfer processes and methodologies, ensuring efficient and secure transactions. Utilizes analytical skills and regulatory knowledge to identify and resolve discrepancies promptly. Knowledge of compliance standards and financial operations ensures accuracy and reliability in financial transactions.
Overview
19
19
years of professional experience
Work History
EFT Specialist
Superior Credit Union
Lima, OH
03.2023 - Current
- Managed electronic funds transfer operations to ensure compliance with regulatory standards.
- Developed and implemented process improvements to enhance transaction efficiency and accuracy.
- Trained staff on EFT systems, promoting best practices and operational consistency.
- Analyzed transaction data to identify trends, contributing to strategic decision-making processes.
- Established training materials for new hires, fostering a culture of knowledge sharing within the team.
- Provided exceptional customer service to clients, addressing inquiries related to EFT transactions and processes.
Home Equity Clerk
Superior Credit Union
Elida, OH
01.2019 - Current
- Process all HELOCS for SCU including Toledo and Cincinnati areas
- Manage and keep open communication with 50+ loan offices via Spark, email, phone, and Microsoft Teams
- Record and file mortgages
- Order title searches and appraisals
- Keep office always organized and maintained for efficiency
Financial Service Coordinator
Superior Credit Union
Elida, OH
03.2017 - 01.2019
- Process home equity loans and vehicle titles
- Manage multiple home equity files
- Maintained frequent communication with title departments, dealerships, and lenders
- Explain services and policies to clients, such as debt management program rules, advantages, and disadvantages of using services, or creditor concession policies
Mortgage Processor
Superior Credit Union
Elida, OH
08.2016 - 03.2017
- Collected and prepared all documentation needed to put mortgage files together
- Processed files
- Calculated income information for members
Head Teller
Superior Credit Union
Elida, OH
09.2013 - 08.2016
- Responsible for cash handling, cash orders, balancing vault, and processing members needs and transactions
Server
Buffalo Wild Wings
Lima, OH
03.2012 - 02.2013
Customer Service Rep
Hefner's Dairy Barn
Lima, OH
06.2007 - 03.2012
Education
High School Diploma - some coursework completed
Rhodes State College
Diploma - undefined
Allen East High School
Real Estate - Real Estate
Rhodes State College
Lima OH 03-2022
Skills
- Finance
- Brand Management
- Communication
- Computer Software
- Data Consolidation
- Research
- Problem Solving
- Customer Service
- Organization
Timeline
EFT Specialist
Superior Credit Union
03.2023 - Current
Home Equity Clerk
Superior Credit Union
01.2019 - Current
Financial Service Coordinator
Superior Credit Union
03.2017 - 01.2019
Mortgage Processor
Superior Credit Union
08.2016 - 03.2017
Head Teller
Superior Credit Union
09.2013 - 08.2016
Server
Buffalo Wild Wings
03.2012 - 02.2013
Customer Service Rep
Hefner's Dairy Barn
06.2007 - 03.2012
Diploma - undefined
Allen East High School
High School Diploma - some coursework completed
Rhodes State College
Real Estate - Real Estate
Rhodes State College