Lauren Bouchard
Pittsburgh,PA
Summary
Highly competent Supervising Manager with experience in overseeing daily operations, developing efficient procedures, and leading productive teams. Strengths include sharp decision-making skills, effective communication, and a proven ability to identify operational inefficiencies. Demonstrated success in improving team productivity and reducing costs through innovative management techniques.
Overview
14
14
years of professional experience
Work History
Supervising Manager
Burgatory
Murrysville, PA
09.2022 - Current
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Ensured all safety protocols were followed while using equipment during demonstrations.
- Coached staff members on best practices for optimizing server performance levels.
- Conducted hands-on workshops to demonstrate server features and functions to trainees.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
Coordinating Manager
Axe and Sledge
Pittsburgh, PA
10.2019 - 06.2022
- Monitored progress of all tasks and assigned resources accordingly.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Entered data into databases accurately and efficiently.
- Assisted in the development of new policies and procedures to improve operational efficiency.
- Archived confidential material using established procedures.
Assistant Store Manager
SportClips Haircuts
Monroeville, PA
09.2016 - 10.2020
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Collaborated with other professionals in the beauty industry.
- Maintained accurate records of customer services provided.
- Created customized hair styles according to client's preferences and facial features.
- Advised clients on how to maintain their new hairstyles at home.
- Performed scalp treatments to improve hair health and texture.
Marketing Associate
Amped Group
Pittsburgh, PA
05.2011 - 12.2017
- Created content for various digital channels, including websites and social media platforms.
- Managed relationships with external vendors for advertising and promotional services.
- Cultivated relationships with influencers in target markets for promotional opportunities.
- Analyzed customer insights data to optimize customer engagement strategies.
- Maintained accurate records of all marketing efforts.
- Organized events to promote products and services at trade shows and conventions.
- Engaged customers via online forums and other interactive communities.
- Supported marketing team in developing promotional strategies and targeted campaigns.
- Created product promotion plans and marketing initiatives to increase brand awareness.
- Supported the marketing team in daily administrative tasks.
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
Coordinator
LA Fitness
Monroeville, PA
06.2010 - 05.2011
- Resolved customer complaints in a timely manner while upholding company standards.
- Ensured compliance with company policies and procedures related to project management activities.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Applied Science - Phlembotomy
Westmoreland County Community College
Youngwood, PA12-2024
Cosmotology
Bella Capelli - A Paul Mitchell Partner School
Monroeville, PA09-2016
Skills
- Innovation management
- Employee Development
- Reporting oversight
- Partnership Development
- Data Analytics
- Resource Allocation
- Strategic Planning
- Organizational improvement
- Operations Planning
- Operations Management
Timeline
Supervising Manager
Burgatory
09.2022 - Current
Coordinating Manager
Axe and Sledge
10.2019 - 06.2022
Assistant Store Manager
SportClips Haircuts
09.2016 - 10.2020
Marketing Associate
Amped Group
05.2011 - 12.2017
Coordinator
LA Fitness
06.2010 - 05.2011
Associate of Applied Science - Phlembotomy
Westmoreland County Community College
Cosmotology
Bella Capelli - A Paul Mitchell Partner School
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