Lauren Bouthillier
Roseville,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Closing/Escrow Coordinator
Lennar Homes
05.2022 - Current
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Verified legal documents for correct acknowledgments and legal and lien information.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
Loan Operations Specialist
Ops Perfection Corp
01.2020 - 05.2022
- Verified accuracy of information on mortgage documents.
- Prepared and delivered loan documents to title and escrow teams.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Managed conditions sent from underwriting departments.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering all loans.
- Researched and updated industry knowledge on changing legislation and regulations.
- Administered networks by creating user accounts and managing permissions with all loan operating systems used.
- Used Encompass, Calyx Point, and LendingPad, on regular basis and developed advanced proficiency.
Loan Processor
PrimeLending Inc.
06.2019 - 01.2020
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Explained very technical financial information to applicants in easy to understand language.
- Managed conditions sent from underwriting departments.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
Mortgage Loan Closer
The Federal Savings Bank
01.2018 - 06.2019
- Prepared all paperwork for loan package and arranged final closing meeting.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Successfully closed average of 50 loans per month.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Scheduled closing meeting after gathering and preparing loan package documentation.
Mortgage Processor Assistant
Goldwater Bank
04.2017 - 01.2018
- Managed conditions sent from underwriting departments.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Checked approvals against established bank and government lending standards.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering all loans.
- Supported other operational teams with financial transactions and account maintenance.
- Examined and verified information in loan application and closing documents.
- Checked applicant credit, personal references, and employment histories.
- Worked with third-party vendors to address and clear loan closing requirements.
- Received on-going, comprehensive training on home loan products and mortgage process.
Bank Teller
Us Bank
06.2014 - 04.2017
- Assisted customers each day and remained poised and professional even in high-stress situations.
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
High School Diploma -
Roseville High School
Roseville, CASkills
- Customer Service Centric
- Reliable and Trustworthy
- Critical Thinking
- Self-motivated
- Issue Resolution
- Deadline Management
- Working Collaboratively
- Organizational Skills
Timeline
Closing/Escrow Coordinator
Lennar Homes
05.2022 - Current
Loan Operations Specialist
Ops Perfection Corp
01.2020 - 05.2022
Loan Processor
PrimeLending Inc.
06.2019 - 01.2020
Mortgage Loan Closer
The Federal Savings Bank
01.2018 - 06.2019
Mortgage Processor Assistant
Goldwater Bank
04.2017 - 01.2018
Bank Teller
Us Bank
06.2014 - 04.2017
High School Diploma -
Roseville High School
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