Lauren Bowen
Los Angeles,CA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Motivated with a strong background in bar management, real estate, and marketing.
Overview
3
3
years of professional experience
Work History
Supervisor/Manager
Gjelina Take Away
Venice, CA
05.2023 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Managed day-to-day operations of restaurant, including scheduling, ordering necessary items, daily financial reports and inventory control.
- Prepared ingredients for bar production by washing, chopping, measuring and mixing.
- Managed all online platforms such as toast, Ubereats, Grubhub, and Doordash
Multi-site Sales and Marketing Associate
Bozzuto Management Company
Playa Vista
05.2022 - 02.2023
- Overlooked the management of multiple corporate social media profiles.
- Orchestrated numerous large-scale events catered to residential communities.
- Efficiently coordinated and supervised tour schedules for the entire office.
- Developed and implemented marketing plans to increase brand awareness and improve customer engagement.
- Created and distributed promotional materials, including flyers, brochures, catalogs, newsletters, and emails.
- Skilled in programs such as: YardiOne, CRM, RentCafe, and Microsoft products.
Host Manager
Earls Kitchen + Bar
Tysons Corner, VA
02.2021 - 04.2022
- Greeted guests and provided excellent customer service.
- Scheduled reservations, managed seating arrangements, and organized waitlists.
- Trained new employees on restaurant policies and procedures.
- Maintained updated records of daily transactions and sales reports.
- Resolved conflicts between customers or staff members efficiently and diplomatically.
- Coordinated hostess schedules, workflows and daily assignments to leverage team strengths and support business objectives.
Education
Accounting
Lynchburg College
Lynchburg, VAMarketing
Northern Virginia Community College
Annandale, VASkills
- Operations Management
- Staff Management
- Inventory Control
- Schedule development
- Training and mentoring
- Complex Problem-Solving
- Employee Motivation
- Financial Management
Affiliations
- Member of the University of Lynchburg Office of Equity and Inclusion
- Member of Future Business Leaders of America
- College Athlete
Timeline
Supervisor/Manager
Gjelina Take Away
05.2023 - Current
Multi-site Sales and Marketing Associate
Bozzuto Management Company
05.2022 - 02.2023
Host Manager
Earls Kitchen + Bar
02.2021 - 04.2022
Accounting
Lynchburg College
Marketing
Northern Virginia Community College
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