Lauren Boyer

• Served as an advocate for students in need of extra support, working closely with teachers and students to ensure their academic success
• Liaison between general education teachers and Special Education staff members, facilitating collaboration for optimal student support.
• Implemented data-driven instructional strategies, resulting in improved student outcomes and growth over time.
• Collaborated with teachers to identify students in need of additional support, improving overall student performance.
• Facilitated social skills development by promoting positive peer interactions and modeling appropriate behaviors during class activities.
• Assisted teacher in lesson plans that catered to diverse learning styles, fostering a positive learning environment.

• Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and scheduling.
• Managed over 20 candidate interview and travel schedules a time
• Collaborated with hiring managers to develop accurate job profiles that attracted qualified candidates for open positions.
• Created and distributed job postings on corporate career sites to increase reach.
• Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
• Improved office efficiency by effectively managing internal communications and correspondence.

• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

• Successfully managed multiple projects with over 100+ clients, simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Met project deadlines without sacrificing quality.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Monitored project performance to identify areas of improvement and make adjustments.
• Provided detailed project status updates to stakeholders and executive management.

• Maintained detailed records of over 500 plus client interactions, facilitating seamless handoffs between team members when necessary.
• Supported pharmacy benefit eligibility projects with advanced skills in document management, customer relations and reporting.
• Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
• Resolved escalated member issues, complaints, entered prior authorizations.
• Enhanced client satisfaction by promptly addressing inquiries and resolving issues regarding eligibility.
• Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
• Delivered exceptional customer service through timely responses and personalized follow-up communications.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Managed multiple high-stress situations effectively, maintaining professionalism under pressure.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Educated members on home delivery benefits
• Met customer call guidelines for service levels, handle time and productivity.