Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Bozada

Imperial,MO

Summary

Resourceful Post Harvest Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Able to obtain Missouri Medical Marijuana qualifying agent ID on start date.

Overview

8
8
years of professional experience

Work History

Mixologist

PaddyO's
04.2021 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
  • Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
  • Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.

Post Harvest Specialist

Seven Staffing Agency
12.2023 - 03.2024
  • Enhanced bud quality by carefully trimming and pruning plants according to growth patterns and industry standards.
  • Maximized yield through precise trimming techniques, reducing waste while maintaining product integrity.
  • Upheld compliance with state regulations by adhering to established company policies and procedures throughout all stages of production.
  • Supported quality control initiatives by carefully inspecting buds for defects or signs of mold before packaging.
  • Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
  • Used hand tools to complete delicate work.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
  • Researched pests and diseases common to individual types of stock and developed mitigation plans.
  • Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
  • Maintained accurate documentation of plant strains, quantities, and any observed issues during the trimming process.

Lead Server Trainer

Wheelhouse Restaurant
06.2016 - 04.2020
  • Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
  • Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
  • Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
  • Conducted regular evaluations of server performance, providing constructive feedback for continuous improvement.
  • Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
  • Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
  • Consistently met or exceeded sales targets by motivating team members to upsell menu items strategically.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Developed and implemented comprehensive training program for new servers.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Served high customer volumes during special events, nights, and weekends.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Education

High School Diploma -

Oakville High School
Saint Louis, MO
12.2012

Skills

  • Team training and development
  • Training expertise
  • Hospitality service expertise
  • Production experience
  • Strong multitasking
  • Customer service expertise
  • Problem-Solving
  • Liquor, beer, and wine knowledge
  • Plant identification
  • Horticultural Knowledge
  • Trimming Techniques
  • Cannabis Regulations

Timeline

Post Harvest Specialist

Seven Staffing Agency
12.2023 - 03.2024

Mixologist

PaddyO's
04.2021 - Current

Lead Server Trainer

Wheelhouse Restaurant
06.2016 - 04.2020

High School Diploma -

Oakville High School

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Lauren Bozada