Lauren Breaux
Sulphur,LA
Summary
Authorized to work in the US for any employer
Overview
24
24
years of professional experience
24
24
years of post-secondary education
1
1
Certification
Work History
Owner/Operator
SmartLuxe
Sulphur, LA
03.2019 - Current
- Own and operate eBay store, specializing in home goods and clothing, but also focusing on hard-to-find and unique items
- Posted growth each year in both sales volume and profitability
- Choose buying assortment
- Photograph and list items using enticing merchandising tactics and strong, accurate descriptions
- Manage 1500+ listings at any given time
- Ship packages in a timely, accurate, and cost effective manner
- Perform accounting duties such as inventory tracking and paying vendors in a timely manner
- Provide outstanding customer service after the sale
- Managed day-to-day business operations.
AEP Medicare Sales Agent
SelectQuote
Sulphur, LA
09.2021 - 12.2021
- Worked remotely from home taking calls in a call center-like environment
- Interviewed applicants to gather information pertinent to applications
- Answered applicants' questions about benefits and claim procedures
- Enhanced customer satisfaction with fast, knowledgeable service
- Assisted with tasks and work duties during slow periods to maintain team productivity
- Collaborated with team members to meet daily demands and handle challenging projects
- Protected company and customer data by following information policies.
- Remained impartial in order to advise clients based on circumstances.
- Calculated premiums and established payment methods for sales.
Shift Lead/Server
Crackel Barrel Old Country Store
Lake Charles, LA
03.2011 - 03.2019
- Highly organized and personable Server with experience providing exceptional customer service
- Responded to and resolved customer questions and concerns.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Administrative Assistant/Medical Transcriptionist
Richard Heflin, M
Baton Rouge, LA
10.2007 - 03.2011
- Worked remotely from home
- Provided high level secretarial and administrative support
- Prepared correspondence, documents, presentations
- Managed schedules and itineraries
- Arranged and coordinated meetings and functions
- Drew up and distribute minutes of meetings
- Organized travel arrangements
- Screened, handled, and redirected calls
- Transcribed recorded medical records
Medical Transcriptionist
Premier Health Services
Lake Charles, LA
08.1998 - 10.2007
- Worked remotely from home
- Maintained knowledge of new procedures, medications, etc
- In order to perform at a high level
- Transcribed dictated reports accurately within established standards
- Performed all clerical duties related to medical transcription
- Maintained ongoing personal education to ensure continuous quality improvement
- Transcribed and/or edited dictated correspondence and reports
- Created, maintained, and retrieved patient medical records
- Kept apprised of any changes in Account Specifics for accounts worked
- Achieved and maintained a 98.5% QA Score
- Corrected omissions or inconsistencies found
- Strong background in Medical terminology
- Recorded information using word processing, dictation and transcription software and equipment.
Education
Bachelor of Science - Computer Science
McNeese State University
Lake Charles, LA 12.1999 - Current
Associate of Science - Computer Information Systems
McNeese State University
Lake Charles, LA 05.1998 - 05.1999
Skills
Verbal and written communication
Adept multi-tasker
Customer satisfaction
Medical & legal transcription
Proficient in MS Office
Complaint resolution
Professional telephone demeanor
Administrative support
Additional Information
- Certifications and Licenses , Louisiana Resident Life & Health Insurance Producer License October 2021 to October 2023
Accomplishments
Cracker Barrel Employee of the Month March 2016
Cracker Barrel Employee of the Year 2017-2018
Earned eBay Top Seller award status within first six months of launching SmartLuxe
Earned eBay PowerSeller award status within first year of launching SmartLuxe
Certification
Louisiana Resident Life & Health Insurance Producer License
Timeline
Louisiana Resident Life & Health Insurance Producer License
10-2021
AEP Medicare Sales Agent
SelectQuote
09.2021 - 12.2021
Owner/Operator
SmartLuxe
03.2019 - Current
Shift Lead/Server
Crackel Barrel Old Country Store
03.2011 - 03.2019
Administrative Assistant/Medical Transcriptionist
Richard Heflin, M
10.2007 - 03.2011
Bachelor of Science - Computer Science
McNeese State University
12.1999 - Current
Medical Transcriptionist
Premier Health Services
08.1998 - 10.2007
Associate of Science - Computer Information Systems
McNeese State University
05.1998 - 05.1999