Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Certification
Timeline
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Lauren Breaux

Sulphur,LA

Summary

Authorized to work in the US for any employer

Overview

24
24
years of professional experience
24
24
years of post-secondary education
1
1
Certification

Work History

Owner/Operator

SmartLuxe
Sulphur, LA
03.2019 - Current
  • Own and operate eBay store, specializing in home goods and clothing, but also focusing on hard-to-find and unique items
  • Posted growth each year in both sales volume and profitability
  • Choose buying assortment
  • Photograph and list items using enticing merchandising tactics and strong, accurate descriptions
  • Manage 1500+ listings at any given time
  • Ship packages in a timely, accurate, and cost effective manner
  • Perform accounting duties such as inventory tracking and paying vendors in a timely manner
  • Provide outstanding customer service after the sale
  • Managed day-to-day business operations.

AEP Medicare Sales Agent

SelectQuote
Sulphur, LA
09.2021 - 12.2021
  • Worked remotely from home taking calls in a call center-like environment
  • Interviewed applicants to gather information pertinent to applications
  • Answered applicants' questions about benefits and claim procedures
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Assisted with tasks and work duties during slow periods to maintain team productivity
  • Collaborated with team members to meet daily demands and handle challenging projects
  • Protected company and customer data by following information policies.
  • Remained impartial in order to advise clients based on circumstances.
  • Calculated premiums and established payment methods for sales.

Shift Lead/Server

Crackel Barrel Old Country Store
Lake Charles, LA
03.2011 - 03.2019
  • Highly organized and personable Server with experience providing exceptional customer service
  • Responded to and resolved customer questions and concerns.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.

Administrative Assistant/Medical Transcriptionist

Richard Heflin, M
Baton Rouge, LA
10.2007 - 03.2011
  • Worked remotely from home
  • Provided high level secretarial and administrative support
  • Prepared correspondence, documents, presentations
  • Managed schedules and itineraries
  • Arranged and coordinated meetings and functions
  • Drew up and distribute minutes of meetings
  • Organized travel arrangements
  • Screened, handled, and redirected calls
  • Transcribed recorded medical records

Medical Transcriptionist

Premier Health Services
Lake Charles, LA
08.1998 - 10.2007
  • Worked remotely from home
  • Maintained knowledge of new procedures, medications, etc
  • In order to perform at a high level
  • Transcribed dictated reports accurately within established standards
  • Performed all clerical duties related to medical transcription
  • Maintained ongoing personal education to ensure continuous quality improvement
  • Transcribed and/or edited dictated correspondence and reports
  • Created, maintained, and retrieved patient medical records
  • Kept apprised of any changes in Account Specifics for accounts worked
  • Achieved and maintained a 98.5% QA Score
  • Corrected omissions or inconsistencies found
  • Strong background in Medical terminology
  • Recorded information using word processing, dictation and transcription software and equipment.

Education

Bachelor of Science - Computer Science

McNeese State University
Lake Charles, LA
12.1999 - Current

Associate of Science - Computer Information Systems

McNeese State University
Lake Charles, LA
05.1998 - 05.1999

Skills

Verbal and written communication

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Additional Information

  • Certifications and Licenses , Louisiana Resident Life & Health Insurance Producer License October 2021 to October 2023

Accomplishments

Cracker Barrel Employee of the Month March 2016

Cracker Barrel Employee of the Year 2017-2018

Earned eBay Top Seller award status within first six months of launching SmartLuxe

Earned eBay PowerSeller award status within first year of launching SmartLuxe

Certification

Louisiana Resident Life & Health Insurance Producer License

Timeline

Louisiana Resident Life & Health Insurance Producer License

10-2021

AEP Medicare Sales Agent

SelectQuote
09.2021 - 12.2021

Owner/Operator

SmartLuxe
03.2019 - Current

Shift Lead/Server

Crackel Barrel Old Country Store
03.2011 - 03.2019

Administrative Assistant/Medical Transcriptionist

Richard Heflin, M
10.2007 - 03.2011

Bachelor of Science - Computer Science

McNeese State University
12.1999 - Current

Medical Transcriptionist

Premier Health Services
08.1998 - 10.2007

Associate of Science - Computer Information Systems

McNeese State University
05.1998 - 05.1999

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Lauren Breaux