- I enjoy participating in camping and self care for overall physical and mental well-being
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Reading
- Getting involved in local advocacy groups to promote positive change in the community
- Raising my children to be productive members of society and fostering empathy and compassion with them My family was able to attend the March and Rally for our annual "Week with out Violence" through the YWCA
Lauren Breiner
Topeka,KS
Summary
Dynamic professional with a proven track record at YWCA NE KS, excelling in shelter operations and crisis management. Adept at compassionate communication and conflict resolution, I enhanced client satisfaction and improved staff efficiency through targeted training. Committed to advocating for survivors, I fostered community support and streamlined operations for optimal service delivery. I have been faced with many set backs in my current role but have managed to tackle each road block with optimism and positive outcomes. I have also successfully opened our second shelter with limited notice due to structural issues with our current house. I was able to within days get all clients moved and ensured safety of the house prior to placing resident inside. I have had to work closely with the CEO, Business Manager, Program director and outside agencies to swiftly address potential safety concerns for our clients, children and staff. Added layers of security have been implemented due to my commitment to the work and those I work along side. I have also been able to foster professional relationships with the staff I supervise by encouraging open and transparent conversations, even when they are difficult ones. I have a strict open door policy for all of my team as I know the work we do is difficult and the need for debrief is imperative to retain staff as we are subject to second hand trauma while trying to help improve the quality of life for our clients.
Overview
5
5
years of professional experience
Work History
Assistant Shelter Manager
YWCA NE KS Center for Safety and Empowerment
01.2025 - Current
- Increased client satisfaction rates by soliciting feedback on services provided and making necessary improvements accordingly.
- Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
- Contributed to successful grant applications by providing accurate statistics on shelter operations, client demographics, and program outcomes.
- Supervised programming and administrative facets of temporary domestic violence shelter for all genders and children, many with dual victimizations and barriers.
- Evaluated staff performance regularly, offering constructive feedback that facilitated professional growth and improved service delivery.
- Increased community awareness and support for the shelter through effective public relations campaigns and fundraising events.
- Managed budgets effectively, allocating resources appropriately to ensure optimal service provision for clients.
- Managed facility maintenance effectively, addressing issues promptly to maintain a clean and comfortable environment for residents.
- Coordinated volunteer efforts effectively, ensuring adequate coverage during peak hours or special events at the shelter.
- Maintained a safe and secure environment for residents by monitoring security systems, enforcing rules, and responding to incidents as needed.
- Ensured compliance with federal, state, and local regulations by conducting regular audits and addressing any identified issues promptly.
- Reduced rates of homelessness within the community by collaborating with stakeholders to develop long-term housing solutions for clients.
- Adapted programming as needed based on changing client needs or resource availability while maintaining high standards of care.
- Ensured timely reporting of critical incidents to relevant authorities while maintaining strict confidentiality protocols around sensitive information.
- Improved client well-being by developing and implementing comprehensive case management plans.
- Streamlined operations through the development of effective policies and procedures for shelter management and resident care.
- Fostered a supportive environment by cultivating strong relationships with partner agencies, volunteers, and donors.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry clients with use of deescalation skills and conflict resolution.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
Crisis Case Manager
YWCA NE KS Center for Safety and Empowerment
09.2024 - 01.2025
- Participated in ongoing training opportunities that helped me stay current on best practices in the field of crisis case management.
- Employing conflict resolution skills when working with diverse populations allowed me to effectively manage challenging behaviors.
- Advocated for clients'' rights within various agencies, ensuring equitable access to needed services.
- Developed comprehensive assessments to identify client needs, strengths, and barriers to progress.
- Maintained accurate documentation of client interactions, interventions, and progress toward goals.
- Collaborated with interdisciplinary teams for effective coordination of care.
- Served as a liaison between clients and external organizations like housing agencies or substance abuse treatment centers while ensuring client confidentiality.
- Assisted clients in navigating complex systems, fostering self-sufficiency and independence.
- Managed caseload efficiently while maintaining a high level of individualized attention for each client.
- Improved client outcomes by developing and implementing comprehensive crisis intervention plans.
- Provided emotional support during crisis situations, promoting recovery and resilience for survivors of Domestic Violence, Sexual Assault, Stalking and Human Trafficking.
- Reduced repeat crises with proactive case management and consistent followup.
- Provided on-site crisis response services at medical facilities other community locations where immediate assistance was needed.
- Established rapport with clients by actively listening, demonstrating empathy, and building trust.
- Utilized evidence-based practices such as motivational interviewing techniques to facilitate positive change in clients'' lives.
- Conducted thorough risk assessments to determine appropriate levels of intervention and support for each client''s unique situation.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Assessed risk factors of patients and made referrals for further services.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in multiple settings including our main office, shelter, day center, hospital or police station depending on their needs and the safety of myself and the client.
- Managed caseload to satisfy multiple patients with diverse needs.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
Patient Experience Coordinator
Radiance Medical Spa
03.2023 - 06.2024
- Developed and implemented patient experience strategies for enhanced quality of care.
- Enhanced staff awareness of patient needs through targeted training programs and workshops.
- Improved patient satisfaction by addressing concerns promptly and efficiently.
- Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
- Championed initiatives that recognized exceptional staff performance in providing outstanding patient experiences.
- Played an active role in creating an environment where open dialogue between healthcare professionals and patients was encouraged.
- Collaborated with marketing teams to develop patient testimonials, promoting the organization''s commitment to exceptional care experiences.
- Conducted regular audits on patient feedback data, implementing necessary changes to improve overall satisfaction levels.
- Fostered a culture of empathy among staff members by sharing best practices from successful interactions with patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Medical Assistant
The Center for Plastic Surgery, Dr Jack Peterson
10.2020 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Education
Associate of Arts - General Education
Washburn University of Topeka
Topeka, KSCertified Nurses Assistant, Home Health Aid - Nursing
Washburn Tech
Topeka, KSSkills
- Shelter operations
- Compassionate communication
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability and Dependability
- Team leadership
- Team collaboration
- Adaptability and flexibility
- Relationship building
- Team building
- Hiring and training
- Conflict resolution
- Operations management
- Professionalism
- Staff management
- Schedule management
- Adaptability
- Project management
- Process improvement
- Advocate for survivors of Domestic Violence, Sexual Assault, Stalking and Human Trafficking
Interests
Timeline
Assistant Shelter Manager
YWCA NE KS Center for Safety and Empowerment
01.2025 - Current
Crisis Case Manager
YWCA NE KS Center for Safety and Empowerment
09.2024 - 01.2025
Patient Experience Coordinator
Radiance Medical Spa
03.2023 - 06.2024
Medical Assistant
The Center for Plastic Surgery, Dr Jack Peterson
10.2020 - 03.2023
Associate of Arts - General Education
Washburn University of Topeka
Certified Nurses Assistant, Home Health Aid - Nursing
Washburn Tech