Lauren Brewster
Liberty,MO
Summary
Dedicated Unit Secretary and Care Assistant at Children's Mercy Adele Hall Campus, adept in medical office administration and providing exceptional customer service. Achieved improved patient satisfaction through efficient task management and compassionate care. Skilled in problem-solving and CPR, contributing to a positive and safe patient environment.
Diligent Health Coordinator with strong background in administrative support within healthcare settings. Proven ability to manage patient records efficiently while ensuring compliance with confidentiality standards. Demonstrated proficiency in multitasking and communication skills, enhancing team collaboration and patient care.
Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unit Secretary
Children's Mercy Adele Hall Campus
12.2022 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Care Assistant
Children's Mercy Adele Hall Campus
06.2018 - 12.2022
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Education
Associate of Arts - Nursing Administration (In Progress)
Maple Woods Community College
Kansas City, MOSkills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- Medical office administration
- Administrative support
- Problem-solving
- CPR certified
Accomplishments
The "Extraordinary Every Time" program is an employee-to-employee recognition program. Staff uses this to recognize or thank a co-worker who exemplifies one or more of our Shared Values: Kindness, Curiosity, Inclusion, Team, and Integrity.
I have received 11 of these recognitions over the course of my employment at Children's Mercy and would be happy to share those with whom it may concern.
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Unit Secretary
Children's Mercy Adele Hall Campus
12.2022 - Current
Care Assistant
Children's Mercy Adele Hall Campus
06.2018 - 12.2022
- Basic Life Support (BLS) Certification - American Heart Association.
Associate of Arts - Nursing Administration (In Progress)
Maple Woods Community College
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