Lauren Brooks
Quincy,MA
Summary
Certified in CPR, First Aid and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations. Committed to achieving outstanding quality work while remaining true with tremendous focus and passion to the detail and mission this job offers. Leverage strong communication skills, work ethic and experience to enhance career facing all roles and responsibilities.
Overview
15
15
years of professional experience
Work History
Volunteer - Ski Instructor
Lakes Region Disabled Sports, GILFORD
01.2015 - Current
- Provide individualized attention to child and adult students with physical, emotional, and cognitive challenges to enjoy being on snow
- Special trained instructor to make a memorable on snow experience for those in need.
Owner / Head Photographer
B.UNIQUE PHOTOGRAPHY
02.2011 - Current
- Branded and built own company website, marketing and communication materials
- Proactively identified, negotiated and resolved all client issues by providing timely follow up and effective solutions
- Consulted with clients regarding photography packages, service hours and other fine details
- Built strong relationships within the photography industry to ensure effective professional collaboration among all parties involved in the process
- Scheduled and photographed all photo sessions including corporate head shots, weddings, high school seniors, families and newborn photo shoots
- Edited all photos utilizing proficient skills in Adobe system with both Lightroom and Photoshop
- Along with the design and production processes for both photo edits and album designs in order to deliver flawless photos to clients.
AIRLINES- Customer Service Agent
Logan Airport
09.2017 - 06.2019
- Responsible for customer check-in and boarding process
- Resolving customer concerns ranging from first time flyers to top tier Concierge Key customers
- Management of complex schedules and flight changes as required in a timely manner to support unexpected changes to schedules
- Resolving complex ticketing issues for all American Airline customers
- Support extended team members in an effective cross management customer focused approach
Customer Assistance Representative
AMERICAN AIRLINES, Logan Airport
01.2017 - 09.2017
- Responsible for expediting customers through self kiosk machines
- Addressing customer concerns ranging from first time flyers to Concierge Key customers
- Complex Baggage management for size and quality per customer
Babysitter
Lauren Fryberger
06.2011 - 06.2016
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Communicated with parents regarding children's progress and development, raising any issues.
- Monitored children's play activities to verify safety.
- Administered medications, following strict instructions from parents and medical labels.
- Established and maintained safe play environment for children.
- Taught children basic life skills, manners and personal hygiene.
- Played games, worked on puzzles, and read books to young children.
Head Coach
Quincy High School
01.2010 - 01.2014
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Increased overall team proficiency by using educational drills and activities.
- Promoted good sportsmanship with competing teams on- and off-field.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Used CPR/First Aid skills hands on, to assure safety and health promotion when injuries occurred.
- Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
- Cultivated team player dedication and loyalty by teaching excellent sportsmanship and commitment.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Promoted healthy lifestyles for each individual.
AmeriCorps Volunteer
Jumpstart
01.2010 - 01.2011
- Participated as an AmeriCorps member in an award-winning network of volunteers providing individualized attention and positive adult- child relationships to prepare children attending preschool in low-income neighborhood for school success
- Collaborated with a team of 10 Corps members to plan twice weekly in-classroom activities for a class of 10 preschool children
- Received intensive professional training in early childhood development including language and literacy development, leadership skills, and family communication.
MAFontbonne Academy Head Coach
QUINCY
01.2009 - 01.2011
- Create individual and team workouts including drills and progressions
- Teach and provide evaluation of fundamentals
- To adhere to NCAA rules
- Explained ways to measure exercise intensity for the best results and prevent injury
Graphic Design - Graphic Design Intern
TLC Marketing
01.2010 - 01.2010
- Developed numerous marketing programs (logos, brochures, newsletters, infographics, presentations, and advertisements) that exceeded the expectations of management
- Managed up to 5 projects or tasks at a given time while under pressure to meet weekly deadlines
- Created 4+ design presentations and proposals a month for intern requirements.
Education
ASN, Nursing - Nursing
Laboure College of Healthcare
Milton, MA08.2024
Bachelor of Arts - Photography
Boston University CDIA
02.2013
North Quincy High School
2009
Skills
- Excellent communication skills
- Exceptionally skilled in Adobe Creative Suite, Microsoft Outlook, Wordpress, and MS Office
- Proactive problem solver
- Show leadership through commitment, responsibility and motivation
- Social Media expert
- Expert in Manual Camera Settings and Lighting
- Proficient sense of humor
- Reading Comprehension
- Learning Styles
- Instructional Course Leadership
- Creativity and Flexibility
- Safety Awareness
- Providing Feedback
Timeline
AIRLINES- Customer Service Agent
Logan Airport
09.2017 - 06.2019
Customer Assistance Representative
AMERICAN AIRLINES, Logan Airport
01.2017 - 09.2017
Volunteer - Ski Instructor
Lakes Region Disabled Sports, GILFORD
01.2015 - Current
Babysitter
Lauren Fryberger
06.2011 - 06.2016
Owner / Head Photographer
B.UNIQUE PHOTOGRAPHY
02.2011 - Current
Head Coach
Quincy High School
01.2010 - 01.2014
AmeriCorps Volunteer
Jumpstart
01.2010 - 01.2011
Graphic Design - Graphic Design Intern
TLC Marketing
01.2010 - 01.2010
MAFontbonne Academy Head Coach
QUINCY
01.2009 - 01.2011
ASN, Nursing - Nursing
Laboure College of Healthcare
Bachelor of Arts - Photography
Boston University CDIA
North Quincy High School
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