Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Brown

St Louis,MO

Summary

Well-qualified finance support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in finance processing and expense management and working in 24/7 uptime environment.

Overview

10
10
years of professional experience

Work History

Expense Support Team

SIRVA Relocation
12.2022 - Current
  • Organized, prioritized and managed incoming expenses, utilizing problem-solving skills to maintain policy compliance and reimburse expenses in a timely manner
  • Provided feedback to client teams on customer needs and issues for enhancements.
  • Worked with customers directly to obtain documentation and clarification to process their expenses within policy limitations
  • Utilized Excel spreadsheets and policy databases to track and display expense data, accurately calculate payments and effectively communicate the data to clients
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Organized and detail-oriented with a strong work ethic.
  • Offered assistance in implementing and developing training programs.
  • Enhanced customer satisfaction by implementing effective support strategies and streamlining processes.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Resolved escalated customer issues with empathy and professionalism, maintaining high levels of client satisfaction.
  • Increased resolution rates by working with a team of support professionals, managing the workload efficiently and diligently and partaking in training to enhance our knowledge on useful skills relating directly to meeting our clients' expense needs.

Lead Teacher

St. Lucas Preschool
05.2021 - 12.2022
  • Assisted in coordinating school-wide events such as science fairs and literacy nights, enhancing community involvement and support for education initiatives.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior. Collaborated with parents on school activities to increase parent involvement and support.
  • Facilitated peer-to-peer learning opportunities within the classroom environment increasing collaboration among students and deepening understanding of material.
  • Incorporated culturally responsive teaching practices into curriculum design and delivery models promoting inclusivity within the educational setting.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Developed and implemented classroom routines to address varying student needs.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Incorporated multiple types of teaching strategies into classroom.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Created and developed lesson plans to meet students' academic needs.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.

Parents as Teachers Parent Educator

Hancock Place School District
08.2014 - 05.2017
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Enhanced parent-child relationships by providing individualized support and resources tailored to each family''s needs.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Maintained accurate documentation of client interactions, assessment results, and service referrals to ensure continuity of care across providers.
  • Strengthened families by conducting home visits, addressing concerns, and connecting them with appropriate community resources.
  • Supported parents in establishing routines, setting boundaries, and promoting positive discipline strategies for a harmonious family environment.
  • Developed and implemented strategies to reduce and prevent family conflict.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Promoted early literacy development by implementing engaging reading activities and providing educational materials for families to use at home.
  • Collaborated with multidisciplinary teams to identify potential developmental delays or disabilities, ensuring timely intervention services were provided.
  • Documented data and completed accurate updates to case records.
  • Fostered a positive learning environment by creating welcoming spaces for parents and children, encouraging open communication and promoting a strengths-based approach.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Collaborated with community members to provide helpful resources to suit family needs.
  • Contributed to increased school readiness among children through ongoing developmental assessments and targeted interventions.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Participated in ongoing professional development opportunities to stay current on best practices, research findings, and emerging trends in the field of parent education.
  • Demonstrated strong knowledge of child development principles and suggested alternative parenting methods to suit individual family needs.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Engaged families in beneficial activities targeted at improving bonds and interactions.
  • Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.
  • Conducted home visits to assess family environment and provide resources to combat behavioral or environmental setbacks.
  • Increased parental confidence in their abilities by offering constructive feedback on observed interactions during home visits and coaching sessions.
  • Introduced students to concepts in algebra and reading to encourage recall of educational content.
  • Used interactive visuals and static worksheets to teach each student algebra and writing techniques.
  • Improved parenting skills for clients through the delivery of evidence-based curricula in group workshops and one-on-one sessions.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Developed and implemented programs to support children's mental health and well-being.
  • Utilized knowledge of evidence-based programs to inform parents and assist in goal-setting.
  • Facilitated social connections among participants by organizing events and opportunities for peer-to-peer learning and networking within the parent educator community.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Paid attention to detail while completing assignments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Bachelor of Science - Elementary Education

University of Missouri - St Louis
St Louis, MO
12.2011

Skills

  • Project Coordination
  • Organizational Skills
  • SLA Compliance
  • Auditing Service Requests
  • Microsoft Windows and Office
  • Problem-Solving
  • Data Collection
  • Customer Service
  • Attention to Detail
  • Issue and Resolution Tracking

Timeline

Expense Support Team

SIRVA Relocation
12.2022 - Current

Lead Teacher

St. Lucas Preschool
05.2021 - 12.2022

Parents as Teachers Parent Educator

Hancock Place School District
08.2014 - 05.2017

Bachelor of Science - Elementary Education

University of Missouri - St Louis

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Lauren Brown