LAUREN BROWN
Bedford,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
SHIPPING AND RECEIVING
BOEING
07.2022 - Current
- Pack and process outgoing shipments in a proficient, safe and efficient manner
- Maintain the ability to multitask and handle large influxes of orders when necessary
- Cycle count and inspect inventory; maintain accurate quality of product and packaging material
- Process Domestic and International shipments using various SAP processes, and freight forwarder programs such as UPS, FedEx, DHL, etc
- High level of professionalism and organization; good communication skills.
- Coordinated shipping and receiving functions.
RSR Driver
Frito Lay
02.2024 - 09.2025
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Navigated challenging road conditions safely while prioritizing punctuality and cargo integrity.
CUSTOMER SERVICE SALES ASSOCIATE
CHAMPS SPORTS
12.2016 - 07.2022
- Greeted new customers as they entered the store and provided the proper sales or customer service assistance
- Assisted the marketing staff in setting up sales floor displays and removing old displays
- Regularly met or exceeded stated sales goals for our team as well as met all customer satisfaction requirements.
SHIPPING/ RECEIVING TEAM LEAD
KELLOGGS COMPANY
06.2014 - 01.2022
- Managed shipping orders and invoices, reconciles inventory, and ensures safety and cleanliness of the warehouse
- Readily resolved issues that arise in the processing and handling of shipments
- Scheduled, pull, distribute, and transact material to the production floor to maximize material flow in an efficient manner
- Work collaboratively with all internal departments and external vendors and suppliers in a small, collaborative environment.
Education
HIGH SCHOOL DIPLOMA -
HOGAN HIGH SCHOOL
KANSAS CITY, MOASSOCIATES - Computer And Information Systems Security
VATTEROTT COLLEGE
KANSAS CITY, MOSkills
- Machine Operator
- Forklift Operator
- SAP Program
- Team Lead
- Supply Chain
- Microsoft Windows; Excel
- Quality Inspection
- Word
- Outlook, etc
- Computer Networking
- 5S Lean Practices
- Analysis Skills
- Inventory Management
- Data Management
- Multitasking Abilities
- Customer service expert
- Continuous Improvement
Timeline
RSR Driver
Frito Lay
02.2024 - 09.2025
SHIPPING AND RECEIVING
BOEING
07.2022 - Current
CUSTOMER SERVICE SALES ASSOCIATE
CHAMPS SPORTS
12.2016 - 07.2022
SHIPPING/ RECEIVING TEAM LEAD
KELLOGGS COMPANY
06.2014 - 01.2022
HIGH SCHOOL DIPLOMA -
HOGAN HIGH SCHOOL
ASSOCIATES - Computer And Information Systems Security
VATTEROTT COLLEGE