Lauren Brown
Augusta,GA
Summary
Talented relationship-builder with excellent communication and organizational abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Server
Villa Europa Restaurant & Lounge
Augusta, GA
04.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
Bartender
Shannon’s Bar and Grill
Augusta, GA
07.2022 - 04.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Bartender/Training Coordinator
Tbonz Steakhouse Of Augusta
Augusta, GA
01.2020 - 07.2022
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Restaurant Bar Manager
Suite 10 Bar & Grill
Evans, GA
04.2019 - 01.2020
- Increased sales from $8,000/ mo to $25,000/mo with promotions, social media advertising, and craft cocktail menus.
- Maintained an organized bar area and ensured cleanliness of all glassware and equipment.
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Developed and implemented new drink recipes to keep the menu fresh and interesting for customers.
- Developed new seasonal menus and specialty bourbon menus
Education
Some College (No Degree) - Postsecondary Education
Augusta State University
Augusta, GASkills
- Customer Service
- Organizational Ability
- Inventory
- Behavior Modification Techniques
- Social Skills Development
- Behavior Observation
- Coordinating Care
- Attention to Detail
- Medical Records Maintenance
- Problem-Solving
- Interpersonal Skills
- Effective Communication
References
References available upon request.
Timeline
Server
Villa Europa Restaurant & Lounge
04.2023 - Current
Bartender
Shannon’s Bar and Grill
07.2022 - 04.2023
Bartender/Training Coordinator
Tbonz Steakhouse Of Augusta
01.2020 - 07.2022
Restaurant Bar Manager
Suite 10 Bar & Grill
04.2019 - 01.2020
Some College (No Degree) - Postsecondary Education
Augusta State University
Similar Profiles
Joseph HollisJoseph Hollis
Senior Kitchen Manager at Europa Restaurant and BarSenior Kitchen Manager at Europa Restaurant and Bar
Milan SaltchevMilan Saltchev
Owner at Europa Restaurant & BarOwner at Europa Restaurant & Bar
Trisha-kay WhyteTrisha-kay Whyte
Manager at Lounge Zero Restaurant and LoungeManager at Lounge Zero Restaurant and Lounge
Makalei GrayMakalei Gray
Customer Care Specialist/Community Resource Officer at Palmetto Dunes ResortCustomer Care Specialist/Community Resource Officer at Palmetto Dunes Resort
Sonni NarezSonni Narez
ADVANCED PCT/ADVANCED EMERGENCY MEDICAL TECHNICIAN CARDIAC CATH LAB at HCA Doctors Hospital of AugustaADVANCED PCT/ADVANCED EMERGENCY MEDICAL TECHNICIAN CARDIAC CATH LAB at HCA Doctors Hospital of Augusta