Lauren Brown
Williamston,MI
Summary
Hello, I am restarting my working career after being a Stay At Home Mom/Domestic Engineer for nine years. Looking to acquire a new career opportunity to fully utilize my training and skills as a Salesforce Administrator, while making a significant contribution to the success of the company. 25 years experience in working and customer service, with an eagerness to get in to a totally new career. Willing to work within the Salesforce ecosystem at any capacity where useful. Currently studying for the Salesforce Admin Exam, scheduled for October 2024.
Overview
22
22
years of professional experience
1
1
Certification
Work History
WAREHOUSE ASSOCIATE
Book Farm LLC.
08.2023 - Current
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Reduced order processing time through effective organization and prioritization of tasks.
- Data Entry, Data Matching
- Activate CRM software
- Microsoft Excell
DOMESTIC ENGINEER/Stay at Home Mom.
Brown Household
08.2014 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Prepared action plans for problematic processes and assets.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Budget and financial planning
- Displayed patience and flexibility through hardships
- Learned and adapted quickly to new technology and software applications.
CERTIFIED MEDICAL ASSISTANT
McLaren Primary Care
03.2007 - 08.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients
- Documented vital signs and health history for patients
- Assisted physicians with various procedures
- Immunizations and Injections
- Medication Dispensary
- Patient Education on prevention and continued care
SALES SUPERVISOR
Mikasa
01.2002 - 03.2007
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Education
High School Diploma -
Fowlerville High School
Fowlerville, MISalesforce Admin
Salesforce Talent Alliance Career Cohorts
MichiganSalesforce Administrator
Trailhead By Salesforce
Michigan Medical Assistant
Ross Medical Education Center
Lansing, MI09.2007
Skills
- Salesforce Customization
- User Administration
- Lightning Experience
- Data Management
- Report building
- AppExchange Integration
- Nonprofit Success Pack
- Problem Resolution
- Microsoft Excel
- Numeric Data Entry
- Accuracy and Attention to Detail
- Dependable and Responsible
Certification
- Certified Salesforce Associate Professional- 2023
- Certified Medical Assistant 2007-inactive
Timeline
WAREHOUSE ASSOCIATE
Book Farm LLC.
08.2023 - Current
DOMESTIC ENGINEER/Stay at Home Mom.
Brown Household
08.2014 - 08.2023
CERTIFIED MEDICAL ASSISTANT
McLaren Primary Care
03.2007 - 08.2014
SALES SUPERVISOR
Mikasa
01.2002 - 03.2007
High School Diploma -
Fowlerville High School
Salesforce Admin
Salesforce Talent Alliance Career Cohorts
Salesforce Administrator
Trailhead By Salesforce
Medical Assistant
Ross Medical Education Center