Lauren Brown
Forney,TX
Summary
Dynamic Store Manager at QuikTrip with a proven track record in enhancing team performance and driving sales through effective inventory management and exceptional customer service. Skilled in training and mentoring staff, I foster a collaborative environment that boosts morale and minimizes turnover, achieving significant improvements in operational efficiency and customer satisfaction.
Knowledgeable Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
10
10
years of professional experience
Work History
Store Manager
QuikTrip
05.2018 - Current
- Trained and developed staff, fostering a high-performance culture and enhancing team effectiveness.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Maintained exceptional customer service standards, resolving issues promptly to enhance satisfaction.
- Coordinated scheduling and staffing needs, balancing labor costs with operational requirements.
- Led initiatives for process improvement, increasing efficiency in store workflows and customer interactions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Expo Runner
TGI Fridays
10.2018 - 09.2019
- Coordinated timely delivery of food and beverages to ensure exceptional guest experiences.
- Assisted kitchen staff by expediting orders and managing inventory flow during peak hours.
- Maintained cleanliness and organization of service areas, enhancing operational efficiency.
- Trained new team members on proper procedures for order handling and customer service standards.
Skating Carhop
Sonic
10.2016 - 10.2019
- Delivered high-quality customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Managed order accuracy and timeliness, contributing to efficient operations and positive customer experiences.
- Trained new staff on menu items, procedures, and safety protocols, fostering a knowledgeable team.
- Streamlined food delivery processes, reducing wait times while maintaining quality standards.
- Collaborated with kitchen staff to ensure seamless coordination during peak hours, optimizing workflow efficiency.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Developed training materials for staff orientation, improving onboarding experience and operational consistency.
Student Athletic Trainer
Carroll ISD
08.2015 - 06.2017
- Provided injury assessment and treatment for student athletes during practices and competitions.
- Coordinated rehabilitation programs to facilitate recovery and return to play.
- Developed and maintained accurate medical records for all athletes under care.
- Collaborated with coaching staff to implement injury prevention strategies during training sessions.
- Led emergency response efforts during athletic events, ensuring athlete safety protocols were followed.
- Communicated with head trainer and doctors about patient needs.
- Developed strong rapport with student-athletes, fostering trust and open communication regarding their health status or concerns.
- Prescribed treatments such as rest, ice, compression, and elevation.
- Bolstered team morale by providing emotional support and encouragement to injured athletes during their recovery process.
Education
Associate of Arts - Associate of Arts
Tarrant County College
Fort Worth05-2018
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Team leadership and coaching
- Inventory management
- Store merchandising
Timeline
Expo Runner
TGI Fridays
10.2018 - 09.2019
Store Manager
QuikTrip
05.2018 - Current
Skating Carhop
Sonic
10.2016 - 10.2019
Student Athletic Trainer
Carroll ISD
08.2015 - 06.2017
Associate of Arts - Associate of Arts
Tarrant County College
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