Lauren Bruce
Henderson,NV
Summary
Attentive and focused healthcare nursing apprentice with hours of hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education.
Overview
10
10
years of professional experience
Work History
Nursing Apprentice
Harmon Hospital Pyschiatric Rehab
02.2023 - Current
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
Server
Outback Steakhouse
08.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Resolved customer complaints promptly and professionally to maintain positive reputation
Customer Service Representative
Statefarm
10.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Server
Benihana
12.2018 - 03.2020
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Bussed and reset tables to keep dining room and work areas clean
Assistant Manager, Cashier
Little Caesars
04.2014 - 06.2016
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in workplace
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Education
Nursing Degree ADN - Nursing RN
College of Southern Nevada
Las Vegas, NV12.2023
High School Diploma -
Green Valley HS
Henderson, NV06.2016
Skills
- CPR Certified
- Adaptability and flexibility
- Decision-making abilities
- Problem-solving abilities
- Critical thinking
- Team collaboration
- Organizational skills
- Active listening
- Interpersonal skills
- Time Management
- Safety Awareness
- Teamwork and Collaboration
Volunteer Experience
- National Honor Society, 2014, 2016
- St. Rose Hospital Sienna Campus, 2013, 2016
References
- Samantha Aporff, Family friend of 13 years and former co-worker, 702-773-3771
- Shannette Roman, Former Co-worker of 2 years, 702-204-6122
- Joe Alvarez-Perez, Manager of 2 years, 702-750-7458
Timeline
Nursing Apprentice
Harmon Hospital Pyschiatric Rehab
02.2023 - Current
Server
Outback Steakhouse
08.2022 - 06.2023
Customer Service Representative
Statefarm
10.2020 - 06.2022
Server
Benihana
12.2018 - 03.2020
Assistant Manager, Cashier
Little Caesars
04.2014 - 06.2016
Nursing Degree ADN - Nursing RN
College of Southern Nevada
High School Diploma -
Green Valley HS
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