Lauren Brust
Pickerington,OH
Summary
Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 7-year track record of success in Banking.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Relationship Manager
Telhio Credit Union
Columbus, OH
05.2020 - 02.2022
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Prepare operational reports for risk analysis.
- Data entry for monthly and quarterly audits.
Assistant Branch Manager
The Huntington National Bank
Columbus, OH
05.2015 - 05.2020
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 4 branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Associate of Arts - Teacher Education
Eastern Gateway Community College
Marion, OH10.2022
No Degree - Undeclared
The Ohio State University
Columbus, OHSkills
- Operational Reporting
- Time Management
- Risk Management
- De-Escalation Techniques
- Sales Statistics Analysis
- Sales Records Management
- Customer Education and Consulting
- Critical Thinking
Certification
Certification in Microsoft Word, Excel, and Powerpoint.
Awards & Honors
Phi Theta Kappa Honor Society
President's List
Timeline
Branch Relationship Manager
Telhio Credit Union
05.2020 - 02.2022
Assistant Branch Manager
The Huntington National Bank
05.2015 - 05.2020
Associate of Arts - Teacher Education
Eastern Gateway Community College
No Degree - Undeclared
The Ohio State University
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