Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Bryant

Spring

Summary

Friendly Hospitality Specialist dedicated to making guests feel welcome, appreciated and comfortable. Exceptional people skills and outgoing personality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

6
6
years of professional experience

Work History

Server/Bartender

Hooters
06.2020 - Current
  • Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily
  • Ensured proper presentation and preparation of food products and beverages in an appealing way
  • Organized large parties reservations and special requests efficiently and accurately
  • Resolved complaints quickly and efficiently while keeping the customer’s best interests in mind.

Account Manager

State Farm Insurance
07.2023 - 02.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
  • Developed strong relationships with key clients, resulting in increased account retention and growth.
  • Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
  • Expanded client base through targeted prospecting and effective lead generation efforts.

Server

Twin Peaks
08.2022 - 10.2022
  • Server-Twin Peaks
  • Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily
  • Ensured proper presentation and preparation of food products and beverages in an appealing way
  • Organized large parties reservations and special requests efficiently and accurately
  • Resolved complaints quickly and efficiently while keeping the customer’s best interests in mind.

The Rustic
02.2022 - 07.2022
  • Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily
  • Ensured proper presentation and preparation of food products and beverages in an appealing way
  • Organized large parties reservations and special requests efficiently and accurately
  • Resolved complaints quickly and efficiently while keeping the customer’s best interests in mind.

The Flying Saucer
09.2021 - 01.2022
  • Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily
  • Ensured proper presentation and preparation of food products and beverages in an appealing way
  • Organized large parties reservations and special requests efficiently and accurately
  • Resolved complaints quickly and efficiently while keeping the customer’s best interests in mind.

Server/Hostess

Hospitality, Buffalo Wild Wings
04.2019 - 09.2021
  • Provided highest quality customer service standards by anticipating customer needs
  • Greeted customers, answered general questions and directed to appropriate locations
  • Responded to telephone inquiries from clients and delivered information to inform and educate callers
  • Kept reception area clean and organized to offer positive first impression to every visitor.

Sales Associate

OrangeTheory Fitness
10.2019 - 03.2020
  • Greeted members as they walked in
  • Helped members and non-members with needs regarding memberships
  • Responded to telephone inquiries from clients and delivered information to inform and educate callers
  • Helped keep the lobby clean and orderly.

Hostess

Cracker Barrel
11.2018 - 04.2019
  • Managed guest expectations by relaying information regarding hours, wait times and specials
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning
  • Set up and decorated menu marketing boards with current specials information and drink features.

Education

General Studies

Weatherford College
Weatherford, TX

Skills

  • Communicating with customers
  • Provide quality service for customers
  • Keeping my workplace clean and organized
  • Having good communication with my coworkers

Timeline

Account Manager

State Farm Insurance
07.2023 - 02.2024

Server

Twin Peaks
08.2022 - 10.2022

The Rustic
02.2022 - 07.2022

The Flying Saucer
09.2021 - 01.2022

Server/Bartender

Hooters
06.2020 - Current

Sales Associate

OrangeTheory Fitness
10.2019 - 03.2020

Server/Hostess

Hospitality, Buffalo Wild Wings
04.2019 - 09.2021

Hostess

Cracker Barrel
11.2018 - 04.2019

General Studies

Weatherford College

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