Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Bryant

The Colony,TX

Summary

With a strong foundation in medical billing and coding, coupled with hands-on education, cultivated a keen eye for detail and a knack for adapting to diverse work environments. Extensive background as a customer service representative equipped with the skills to excel in fast-paced settings, delivering top-notch sales and technical support. Time as a motor transport operator in the military honed the ability to remain composed and resourceful under pressure. Committed to leveraging multifaceted experiences to bring efficiency and excellence to any professional role. Dedication to maintaining a positive and collaborative mindset, alongside a genuine thirst for learning. Robust skill set includes exceptional time management, problem-solving, and proficiency in computer applications. Background in team leadership, strategic planning, and operational management allows for navigating tasks with efficiency and foresight. Strong communication and organizational abilities aim to propel projects towards success. Fostering a harmonious work environment and consistently meeting set objectives strive to contribute meaningfully to every endeavor.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager

Massage Envy
03.2022 - 02.2025
  • In my role as General Manager at Massage Envy, I demonstrate proficiency in managing clinic operations such as payroll, inventory, ordering, surveys, staff management, multiple programs, and clinic remodeling
  • By successfully overseeing a team of over 20 employees and coordinating salon and medical scheduling systems, I guarantee smooth day-to-day operations
  • Managed the reception area, including greeting visitors and responding to telephones and in-person requests for information
  • Responsible for greeting guests in a friendly manner as they enter the center, answering incoming calls, scheduling the guest for follow-up appointments and placing reminder calls and text messages, receiving guest payments, upselling additional treatments or products, and performing other duties as needed
  • Successfully managed information using spa software, including sign-in, patrons records, and billing with 100% accuracy
  • Received inbound calls regarding booking appointments and other queries as well
  • Assisting with the daily activities of 5 or more massage therapists and estheticians, while maintaining a functioning work environment
  • Opening and closing the Spa, creating and maintaining patrons record and accounts while answering phone calls on more than one line, and finishing bank deposits at the end of the night
  • Ensures a possible guest experience, builds relationships, and sells the value Massage Envy services
  • I have excellent customer services skills, credibility and high integrity, coupled with an excellent work ethic

Sales Representative

Walmart
02.2016 - 04.2021
  • Greeted 100+ customers per day and assisted them in locating merchandise of choice
  • Led customers to the right aisles to help them choose the right products
  • Demonstrated product features and benefits
  • Performed upselling and cross-selling activities to meet sales goals
  • Identified product price and other information for customers’ knowledge
  • Provided customers with information on special promotions and deals
  • Directed customers to cash counters and assisted cashiers in scanning items
  • Served as Team Lead and Frontend Manager, leading a team to unload trucks as well as managing backend and pushing freight to patrons

Motor Transport Operator

United States Military
10.2017 - 10.2019
  • Operated all-wheel vehicles and equipment over a variety of terrain and roadways for support of combat operations
  • Managed the de-trucking and trucking of all personnel
  • Checked the proper loading and unloading of cargo on vehicles and trailers
  • Secured cargo against inclement weather, pilferage, and any possible damage
  • Operated radios and navigation equipment on all vehicles used for mission and was knowledgeable of all weapons mounted on the vehicles
  • Corrected and reported all vehicle deficiencies and, whenever needed, aided mechanics to ensure the problem was corrected
  • Prepared vehicles for movement or shipment by air, rail, or vessel

Advance Technical Support Representative

Dish Network
03.2013 - 06.2016
  • Answered incoming calls for Tech Support and scheduled appointments for technicians
  • Listened to customer needs, assisted with upgrading services, answered questions regarding their bill, and addressed and resolved concerns or issues
  • Followed up on all issues to ensure resolution
  • Acknowledged for consistently providing world-class customer service

Education

Associate of Applied Science - Medical Billing and Coding

Asher college
Dallas, TX
04.2022

Skills

  • Procurement Management
  • Team Leadership in Store Operations
  • Client Relationship Management
  • Professional Development
  • Cost Analysis and Pricing
  • Inventory Management Analysis
  • Operational Leadership
  • Staffing Solutions
  • Candidate Interviewing
  • Effective Communication
  • Operational Shift Management
  • Team Development
  • Sales Strategy Development
  • Front Office Administration
  • Inventory Management
  • Administrative Support Experience
  • Point Of Sale Expertise
  • Effective Leadership
  • Health Information Administration
  • Cash Management
  • Retail Merchandise Sales
  • Product Merchandising Expertise
  • Customer Support Expertise
  • Sales Performance Oversight
  • Experience in Assistant Management
  • Team Leadership in Retail
  • Customer Transaction Management
  • Employee Onboarding
  • Healthcare Terminology Knowledge

Certification

Driver's License

Timeline

Manager

Massage Envy
03.2022 - 02.2025

Motor Transport Operator

United States Military
10.2017 - 10.2019

Sales Representative

Walmart
02.2016 - 04.2021

Advance Technical Support Representative

Dish Network
03.2013 - 06.2016

Associate of Applied Science - Medical Billing and Coding

Asher college

Similar Profiles

CREATE PROFILE
Lauren Bryant