- Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
- Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Hi, I’m
Lauren Bulka
Lead Boardrunner
Naples,FL
Summary
Overview
4
years of professional experience
Work History
The Capital Grille
Lead Boardrunner
03.2021 - Current
Job overview
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Adjusted equipment to meet different productivity levels.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Audited team performance and compliance with EDGE standards.
- Designed strategic plan for component development practices to support future projects.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Mentored and guided employees to foster proper completion of assigned duties.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Record-breaking sales within 16 years of business.
- Managing over 100 phone calls a day efficiently.
Sam Sneads Tavern
Lead Hostess
03.2020 - 02.2021
Job overview
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Used cash registers and credit card machines to cash out customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Advanced Eyecare & Laser Center
Medical Office Assistant
04.2020 - 11.2020
Job overview
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office bookkeeping with insurance billing and patient payments.
- Registered patients and completed associated paperwork for accurate records.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Used Microsoft Excel and Office to schedule appointments for doctor visits and procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Updated patient information and insurance details for accurate electronic medical records.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
CVS Pharmacy
Lead Technician
08.2019 - 03.2020
Job overview
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Maintained accurate records of malfunctions, installations and service calls according to CVS Pharmacy's guidelines.
- Tested components and systems to evaluate performance and identify concerns.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Managed, fixed and maintained up-to-date knowledge on CVScaremark systems.
- Monitored ticket resolution rates, confirming quick and effective technical service call outcomes.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Planned, scheduled, and delegated daily work to team of employees.
Education
Florida SouthWestern State CollegeNaples, FL
Associate of Arts from Psychology
04.2024
University Overview
Skills
Production Monitoring
- Staff Support
- Safe Work Practices
- Staff Assignments
- Verbal and Written Communication
- Microsoft Excel
- Staff Coaching
- Process Improvement Initiatives
- Operational Efficiency and Safety
- Can-Do Attitude
- Highly Organized
- Preparing Materials
Languages
German
Full Professional
Spanish
Professional Working
Timeline
Lead Boardrunner
The Capital Grille
03.2021 - Current
Medical Office Assistant
Advanced Eyecare & Laser Center
04.2020 - 11.2020
Lead Hostess
Sam Sneads Tavern
03.2020 - 02.2021
Lead Technician
CVS Pharmacy
08.2019 - 03.2020
Florida SouthWestern State College
Associate of Arts from Psychology
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