Lauren Bulka
Naples,FL
Summary
Organized and dedicated administrative assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales, and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Gunster
04.2023 - Current
- Managing office operations: I handle day-to-day administrative tasks such as answering phone calls, scheduling appointments, managing calendars, and organizing meetings
- This can also include maintaining office supplies and equipment, handling incoming and outgoing mail, and organizing travel arrangements
- I coordinate video conferences via Microsoft Teams and Zoom for meetings with staff and/or clients
- Client communication and support: As a point of contact for clients, I am responsible for greeting clients, answering basic inquiries, and directing them to appropriate legal professionals.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Performed research to collect and record industry data.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed strategies to streamline and improve office procedures.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Executed record filing system to improve document organization and management.
- Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted coworkers and staff members with special tasks on a daily basis.
Hostess/Coordinator
The Capital Grille
03.2021 - 03.2023
- Relayed guest comments or suggestions to manager on duty for further action.
- Backed up servers by checking on tables and retrieving items for guests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
- Promoted business loyalty by fostering positive customer relationships.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Provided patrons with estimated waiting times during peak service hours.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Used cash registers and credit card machines to cash out customers.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
Licensed Pharmacist Technician
CVS Health
11.2019 - 02.2020
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Evaluated and monitored laboratory data to drive safe and effective medication therapy.
- Assisted in designing pharmacy layout for optimal functionality and accessibility, enhancing overall patient experience.
- Stayed up-to-date with industry advancements through continuing education courses, ensuring the highest level of expertise was provided to patients.
- Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Supported quality assurance initiatives by monitoring dispensing practices and sharing best practices among staff members.
- Supervised and coached team of pharmacy technicians and trainees.
- Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
Hostess
Sam Sneads Oak Grill And Tavern
09.2018 - 09.2020
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted managers with quickly resolving service- and food-related issues.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
Education
Bachelor of Child And Developmental Psychology - Developmental Psychology
Keiser University
Naples, FL03.2026
High school diploma -
Lely High School
Naples, FL05.2018
Skills
- Fluent in German (10 years)
- Documentation and control
- Remote Conferencing
- Word Processing
- Confidential Document Control
- Contract Negotiations
- Deadline-oriented
- Staff Motivation
- Record preparation
- Filing and data archiving
- Clinical Pharmacy Experience
- Microsoft Office (1 year)
- Administrative Experience
- Multi-Line Telephone Systems
- Customer and client relations
Certification
- Pharmacy Technician
- Food Handler Certification
Timeline
Administrative Assistant
Gunster
04.2023 - Current
Hostess/Coordinator
The Capital Grille
03.2021 - 03.2023
Licensed Pharmacist Technician
CVS Health
11.2019 - 02.2020
Hostess
Sam Sneads Oak Grill And Tavern
09.2018 - 09.2020
Bachelor of Child And Developmental Psychology - Developmental Psychology
Keiser University
High school diploma -
Lely High School
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