Lauren Burgess
Salt Lake City,UT
Summary
Dedicated barista with a strong focus on customer service, multitasking, and problem-solving. Proven ability to create welcoming environments while maintaining high-quality beverage preparation and cleanliness standards.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Salt Lake City, Utah
05.2026 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Operated espresso machines and brewing equipment to ensure consistent drink quality.
- Maintained cleanliness of workstations and dining areas, ensuring compliance with health standards to promote a safe and welcoming environment for customers.
- Assisted customers with menu selections and provided information about products.
- Collaborated with team members to manage busy service periods effectively.
- Handled cash transactions and processed payments accurately at the register.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Responded promptly and professionally to customer inquiries, enhancing overall service experience and fostering customer loyalty.
- Greeted customers and took beverage orders while offering tailored recommendations based on individual taste preferences to enhance customer satisfaction.
- Maintained calm demeanor during high-volume periods and special events.
Barista
Starbucks
Cedar City, Utah
11.2025 - 05.2026
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Operated espresso machines and brewing equipment to ensure consistent drink quality.
- Maintained cleanliness of workstations and dining areas to comply with health standards.
- Guided customers in menu selections and provided tailored product information to enhance satisfaction.
- Teamed with colleagues to streamline service during peak hours, ensuring timely order fulfillment.
- Handled cash transactions and processed payments accurately at the register.
- Monitored inventory levels and restocked supplies for daily operations.
- Connected with customers to foster a welcoming atmosphere and elevate their overall experience.
Front desk agent
Hampton By Hilton
Cedar City, Utah
05.2022 - 11.2025
- Greeted guests warmly, providing check-in assistance and enhancing first impressions.
- Managed reservation systems to ensure accurate bookings and minimize errors.
- Answered phone calls promptly, addressing guest inquiries and efficiently relaying messages to ensure seamless communication.
- Coordinated with housekeeping to maintain high room readiness standards, enhancing guest satisfaction.
- Processed guest payments securely and handled cash transactions efficiently.
- Assisted guests with special requests, resolving issues to ensure a positive experience and foster loyalty.
- Maintained cleanliness and organization of front desk area for optimal presentation.
- Collaborated with team members to consistently enhance overall guest experience.
Education
High School Diploma -
Cedar High School
Cedar City, UT05-2026
Associate of Science -
Southern Utah University
Cedar City, UT04-2026
Skills
- Drink preparation
- Cash handling
- Hospitality service expertise
- Customer service
- Customer engagement
- Attention to detail
- Multitasking and organization
- Workstation hygiene
- Problem solving
- Decision-making
- Team collaboration
- Effective communication
- Active listener
- Fast-paced environment
- Friendly and outgoing
- Team player
Affiliations
- Teen mentor CCCMT
Timeline
Barista
Starbucks
05.2026 - Current
Barista
Starbucks
11.2025 - 05.2026
Front desk agent
Hampton By Hilton
05.2022 - 11.2025
High School Diploma -
Cedar High School
Associate of Science -
Southern Utah University