Lauren Burke
Lincoln,CA
Summary
Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Operations Manager
Gold Country Wildlife Rescue
11.2022 - Current
- Managed inventory control processes, reducing overhead costs associated with excess stock or resource shortages.
- Oversaw facility maintenance and upgrades, providing staff members with a safe and functional work environment.
- Implemented effective communication strategies within the organization, ensuring information was shared efficiently between departments.
- Developed and implemented standard operating procedures, ensuring consistency across all departments.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring, and training of team members
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
Sales Administrator
Organic Alcohol Company
02.2019 - 08.2022
- Provided direct support to executive leadership and senior sales positions within the sales pipeline.
- Followed best practices when using CRM and other tools to manage the sales cycle.
- Held daily check-ins with team members to set objectives and monitor progress.
- Increased customer retention and renewal growth by revitalizing existing businesses in each segment.
- Traveled for in-person meetings with customers and partners, developing key relationships.
- Tracked and analyzed vital quantitative metrics and business trends to support the company sales function.
- Participated in customer meetings and worked closely with the team to resolve customer satisfaction issues.
- Determined price schedules and discount rates
Customer Service Agent
Wholesale Solar
03.2018 - 01.2019
- Managed approximately 30 incoming calls and emails per day from customers
- Greeted customers by name and displayed a respectful attitude, helping develop rapport with the customer base and build lasting relationships
- Updated and maintained database with accurate customer information and timely data entry
- Maintained logs and documentation to detail critical information regarding incoming and outgoing calls
- Developed and maintained a working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Administrative Services Coordinator
Singing Rock Ranch
10.2016 - 03.2018
- Adhered to quality and service standards to support operational goals
- Planned, administered, and controlled contracts, equipment, and supplies budgets.
- Reviewed contracts, regulations, and procedural guidelines to ensure comprehension and compliance.
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
- Oversaw payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Managed paper and electronic filing systems by recording information, updating paperwork, and maintaining documents, such as attendance records and correspondence.
- Oversaw AR/AP functions, such as maintaining financial accounts, monitoring, and making payments.
Store Manager
Levi Strauss & Co.
07.2015 - 09.2016
- Lead profitable sales initiatives to meet and exceed store financial plans
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Established an environment for open coaching and development of staff to support individual and sales growth.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Solved problems and resolved conflicts for team members and customers.
- Implemented loss prevention strategies, alleviating shrink results
- Planned store layouts and designed displays to maximize sales
Director of Administration
Speakeasy Ales & Lagers
01.2012 - 06.2015
- Provided direct support to the President/CEO in daily operations and strategic initiatives.
- Managed all Human Resource facets of the company, including recruiting, hiring, onboarding, employee relations, 401k, benefits administration, and termination.
- Oversaw payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Analyzed internal processes and recommended and implemented procedural and policy changes, such as local and state labor law regulations, to improve operations.
- Managed paper and electronic filing systems by recording information, updating paperwork, and maintaining documents, such as attendance records and correspondence.
- Conducted staff meetings to relay general information or to address specific topics.
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
- Reviewed contracts, regulations, and procedural guidelines to ensure comprehension and compliance.
Education
Bachelor of Arts (B.A.) in Art -
San Jose State University
San Jose, CA05.2003
Skills
- Problem-Solving
- Cross-functional communications
- Business Administration
- Customer Relationship Management (CRM)
- Budgeting and forecasting
- Policies and procedures implementation
- Inventory Control
- Operational Efficiency
Certification
GTD (Getting Things Done) Certification
Artist
Masterful artist with a strong foundation in traditional fine art techniques, specializing in rendering the human form through illustration and painting across various mediums. Demonstrates a natural talent and dedication to artistic expression, with a portfolio showcasing expertise in capturing nuanced details and emotive depth.
Timeline
Administrative Operations Manager
Gold Country Wildlife Rescue
11.2022 - Current
Sales Administrator
Organic Alcohol Company
02.2019 - 08.2022
Customer Service Agent
Wholesale Solar
03.2018 - 01.2019
Administrative Services Coordinator
Singing Rock Ranch
10.2016 - 03.2018
Store Manager
Levi Strauss & Co.
07.2015 - 09.2016
Director of Administration
Speakeasy Ales & Lagers
01.2012 - 06.2015
Bachelor of Arts (B.A.) in Art -
San Jose State University
GTD (Getting Things Done) Certification
Similar Profiles
Kamryn HartKamryn Hart
Animal Care Intern at Wildlife Rehabilitation & RescueAnimal Care Intern at Wildlife Rehabilitation & Rescue
Zoe GrayZoe Gray
Animal Care Intern at Missouri Wildlife Rescue CenterAnimal Care Intern at Missouri Wildlife Rescue Center
Destinee PineauxDestinee Pineaux
Volunteer at Wildlife Rescue Center/ OtherVolunteer at Wildlife Rescue Center/ Other