Lauren Burkes-Moore
Montevallo,AL
Summary
My goal is to further my accomplishments and share my love for cake decorating, visual merchandising, and art. I'm a bubbly candidate with a passion for providing excellent customer service and facilitating guest satisfaction.
Overview
18
18
years of professional experience
Work History
Assistant Decorator
Publix Bakery
08.2022 - Current
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Maintained clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers, and figurines.
- Performed general cleaning by sweeping and mopping floors, washing dishes, and emptying trash.
- Communicated with customers to promptly resolve complaints and address inquiries.
Personal Catering
Self-employed
01.2006 - Current
- I have had more than 30 catering jobs related to baking, which have provided me with experience creating cupcakes, cookies, and cakes for others.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
Student Ambassador Intern
University Of Montevallo TRIO Upward Bound
08.2019 - 07.2021
- Help work with a group of students and other leaders through Upward Bound allowing student voices/issues to be advocated and heard.
- Assisted admissions office staff with administrative tasks such as data entry, mailings, and event planning to help streamline processes.
- Increased student engagement by organizing and leading campus tours for prospective students and their families.
- Supported student success by offering peer-to-peer mentorship, sharing study tips, and advising on course selection.
- Strengthened the sense of community on campus by organizing social events and activities for fellow Student Ambassadors.
Insurance Intern
Statefarm Insurance
05.2021 - 08.2021
- Paid internship, aided in securing paperwork, labeling it, and sending it out (mailing).
- Handled confidential documents with utmost care and discretion while working closely with senior team members to support underwriting and claims processes.
- Checked documentation for accuracy and validity on updated systems.
Library Student Assistant
Parnell Memorial Library
05.2019 - 08.2019
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Coordinated study room reservations and monitored library spaces to ensure a quiet and conducive environment for study.
Presenter
Alabama Department Of Public Health Adph
04.2022 - 04.2022
- Aided in assisting and advocating for people with Sickle cell through a presentation that was broadcasted to all of the medical professionals of Alabama.
- Provided guidance to fellow educators on best practices in public health education, elevating overall quality of instruction.
- Developed culturally sensitive education materials, fostering inclusivity and understanding in diverse communities.
- Increased awareness of available resources by establishing partnerships with healthcare providers and other relevant organizations.
- Participated in health education research initiatives, developing and evaluating health education programs.
Presenter
Children's Rehabilitation Services
02.2014 - 02.2014
- I was asked to present on behalf of the Children's Rehabilitation Service to the city school nurses at the Birmingham Board of Education.
- Contributed subject matter expertise as a panelist or guest speaker at conferences or events related to my field.
- Utilized storytelling techniques to create memorable experiences for audience members, fostering long-lasting connections with the content presented.
- Developed and delivered informative and engaging presentations on various topics, leading to increased knowledge retention among attendees.
- Provided actionable takeaways for attendees in each presentation that they could immediately implement in their personal or professional lives.
Education
Bachelor of Science - Family And Consumer Sciences
University of Montevallo
Montevallo, AL05.2024
Certificate - Culinary Arts
Jefferson State Community College
Birmingham, AL05.2020
Certificate - Pastry Arts
New York Cake Academy
New York, NY01.2019
Skills
- Client Communication
- Color Theory Expertise
- Artwork Curation
- Food handling safety
- Custom Cake Consultations
- Visual Merchandising
- Event preparation
- Event Planning
Community Service
- Community Kitchens, Birmingham, AL, 2015 to 2021, On New Year's Eve every year, I make 12-37 dozen cookies and help serve hot meals to hungry and homeless people.
- Rescue Road Trips, Tuscaloosa, AL, 2015, Every other Thursday, Rescue Road Trips stop around the Tuscaloosa area to give the dogs a break and a snack. During that time a couple of volunteers and I feed the dogs a snack and we walk and love on them before they get back on the road to meet their new loving family.
- Main Street, Montevallo, AL, 2019, I was handing out candy to kids on Halloween on Montevallo Mainstreet with FBLA.
- Main Street, Montevallo, AL, 2019, I was handing out candy to kids during the Christmas parade, on Montevallo Mainstreet with FBLA.
- Main Street, Montevallo, AL, 2022, I picked up litter around Montevallo main street, Orr park, and the university.
- Sickle Cell Camp, Lake Martain, AL, 2022, I was a camp counselor for a group of kids with sickle cell for a 3 day weekend. It was unpaid volunteer work.
Timeline
Assistant Decorator
Publix Bakery
08.2022 - Current
Presenter
Alabama Department Of Public Health Adph
04.2022 - 04.2022
Insurance Intern
Statefarm Insurance
05.2021 - 08.2021
Student Ambassador Intern
University Of Montevallo TRIO Upward Bound
08.2019 - 07.2021
Library Student Assistant
Parnell Memorial Library
05.2019 - 08.2019
Presenter
Children's Rehabilitation Services
02.2014 - 02.2014
Personal Catering
Self-employed
01.2006 - Current
Bachelor of Science - Family And Consumer Sciences
University of Montevallo
Certificate - Culinary Arts
Jefferson State Community College
Certificate - Pastry Arts
New York Cake Academy