Lauren Burks
Lexington,KY
Summary
Strict health and wellness coach with 8 years of yoga/pilates/fitness experience. Skilled in yoga and client services to streamline daily activities for maximized productivity and sales. Detail-oriented and dedicated to cultivating efficient environments for top service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health and Wellness Coach/Health and Wellness Coach/Manager of Business Development and Sales
Herbalife Independent Distributor
Frankfort, KY
10.2015 - Current
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
Certified Yoga Instructor/Certified Pilates Instructor
Independently Employed
Frankfort/ Lawrenceburg/ Lexington, KY
02.2014 - Current
- Explained different yoga styles and poses to students.
- Led up to 12 classes per week.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Developed safe and effective exercise programs for class members.
- Kept studio area safe, organized and comfortable for students.
- Stayed current with fitness trends and adjusted to needs and wants of class participants.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Minimized injury risks by advising clients about form and proper clothing.
Lead Generation Specialist
Leaf Filter
Lexington, KY
02.2021 - 12.2023
- Initiate contact with prospects and produce a specific pitch to ensure customer engagement and possible sales.
- Serve as key team member in development of new client pipeline.
- Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Inform customers of promotions to increase sales productivity and volume.
- Exceptional computer skills
- Field customer complaints and facilitate negotiations, resolving issues and reaching mutual conclusions.
Housekeeper
Sudds In A Bucket LLC
Frankfort, KY
02.2018 - 08.2020
- Disinfected and mopped bathrooms and kitchens to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned guest rooms by vacuuming floors, making beds and cleaning mirrors.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
Server/Cocktail Bartender
Highland country club
Cincinnati, OH
07.2017 - 02.2018
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
Car Sales Consultant
Neil Huffman Auto Group
Frankfort, KY
11.2016 - 07.2017
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Data Entry Specialist/Accounting Clerk
Transportation Cabinet
Frankfort, KY
04.2013 - 12.2015
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Tanning Consultant
Sun Tan City
Frankfort, KY
02.2012 - 10.2013
- Educated clients on health and safety of tanning facilities and procedures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Maintained clean and stocked front counter area.
- Informed and demonstrated how to use tanning equipment to new clients.
- Exceeded monthly tanning product and membership sale quotas.
- Assigned clients to appropriate facilities based on desired treatments and health needs.
Cell Phone Sales Associate
Sprint
Frankfort, KY
06.2011 - 02.2012
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Accepted and processed payments and purchases for new equipment using POS system.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Replenished, faced and organized merchandise on shelving.
- Tracked and recorded department inventory of products.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Increased monthly sales 12% by recommending seasonal buy one get one sales, rebates and limited time offers.
Education
Associate of Business Administration - Business Administration And Management
Bluegrass Community And Technical College
Lexington, KY12.2013
Skills
- Sales Quota Management
- Customer Consultations
- Business Management and Development
- Social Media Platforms
- Retail Knowledge
- Pricing
- Customer Complaint Resolution
- Client Needs Assessment
- Natural Foods
- Team Recruiting and Onboarding
- Client Base Retention
- Special Events
- Customer Trend Analysis
- Store Displays
- Lead Identification and Generation
- Microsoft Excel
- Microsoft PowerPoint
- Brand Marketing
- Customer Transactions
- Meditation and Yoga
- Anatomical Knowledge
- Health and Wellness Education
- Payment Handling
- Breathing Exercises
- Sales Familiarity
- Food Sales and Promotion
- Menu Memorization
- Dining Area Maintenance
- Safe Food Handling Practices
- Serving Drinks
- Order Accuracy
- Energetic and Outgoing
- Table Clearing
- Cash Handling
- Price Memorization
- Dining Customer Service
- Bill Computation
- Pos Operation
- To-Go Order Preparation
Certification
- Certified yoga/pilates instructor, AFAA - February 2014
Timeline
Lead Generation Specialist
Leaf Filter
02.2021 - 12.2023
Housekeeper
Sudds In A Bucket LLC
02.2018 - 08.2020
Server/Cocktail Bartender
Highland country club
07.2017 - 02.2018
Car Sales Consultant
Neil Huffman Auto Group
11.2016 - 07.2017
Health and Wellness Coach/Health and Wellness Coach/Manager of Business Development and Sales
Herbalife Independent Distributor
10.2015 - Current
Certified Yoga Instructor/Certified Pilates Instructor
Independently Employed
02.2014 - Current
Data Entry Specialist/Accounting Clerk
Transportation Cabinet
04.2013 - 12.2015
Tanning Consultant
Sun Tan City
02.2012 - 10.2013
Cell Phone Sales Associate
Sprint
06.2011 - 02.2012
Associate of Business Administration - Business Administration And Management
Bluegrass Community And Technical College
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