Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sohpia Domenico

Columbia,MO

Summary

Dynamic Catering Manager with a proven track record at Como Smoke And Fire, excelling in event planning and staff leadership. Enhanced client satisfaction through customized menus and exceptional service, achieving increased client retention. Skilled in vendor negotiation and food safety, consistently delivering memorable catering experiences while optimizing operational efficiency.

Experienced with managing all facets of catering operations, from menu development to event execution. Utilizes strategic planning and vendor negotiations to enhance service quality and cost-efficiency. Strong understanding of team coordination and customer satisfaction to deliver memorable culinary experiences.

Overview

7
7
years of professional experience

Work History

Catering Manager

Como Smoke And Fire
07.2022 - Current
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Hired and trained both permanent and temporary staff members.
  • Handled catering scheduling, ordered food and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
  • Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
  • Assisted in developing marketing materials to showcase the company''s catering services to potential clients effectively.
  • Promoted catering packages with most profitable outcomes without sacrificing client desires.
  • Participated in industry conferences and networking events to stay current on trends within the catering sector continually.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
  • Collaborated with clients to create customized menus tailored to their specific preferences and needs.
  • Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
  • Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
  • Negotiated competitive pricing with suppliers, resulting in reduced operational costs for the company.
  • Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
  • Enhanced customer satisfaction by efficiently managing catering schedules and promptly addressing any concerns.
  • Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
  • Secured high-profile contracts, expanding company's market presence and reputation.
  • Ensured compliance with all health and safety regulations, maintaining impeccable record.
  • Adapted to changing market trends, keeping service offerings fresh and competitive.
  • Maintained stringent budget controls, maximizing profitability without sacrificing quality.
  • Implemented strict food safety protocols, significantly reducing instances of non-compliance.
  • Developed and conducted staff training programs, enhancing team skills and service levels.
  • Reduced waste and optimized resource use by introducing efficient inventory management practices.
  • Streamlined kitchen operations, ensuring timely preparation and delivery of high-quality dishes.
  • Cultivated relationships with venue managers, broadening network and opportunities for business growth.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

To-Go Specialist

Como Smoke And Fire
06.2018 - 07.2022
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Streamlined to-go operations, implementing an organized system for tracking orders.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Increased repeat business by consistently providing friendly and attentive service.
  • Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
  • Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.

Education

Hickman High School
Columbia, MO

Skills

  • Event planning proficiency
  • Staff leadership
  • Food safety
  • File management
  • Revenue growth
  • Lead prospecting
  • Sanitation standards
  • Staff supervision
  • Menu development
  • Food presentation
  • Portion control
  • Menu supervision
  • Order documentation
  • Food pairing
  • Inventory management
  • Service promotion
  • Vendor negotiation
  • Marketing initiatives
  • Table setting
  • Marketing
  • Project management software

Accomplishments

  • Supervised team of multiple staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Catering Manager

Como Smoke And Fire
07.2022 - Current

To-Go Specialist

Como Smoke And Fire
06.2018 - 07.2022

Hickman High School

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Sohpia Domenico