Lauren Burns
Store Manager
North Charleston,VA
Summary
Experienced Store Manager with over 10 years of experience in retail management. Excellent reputation for resolving problems and improving customer satisfaction. Well-versed in all areas of operations, including financial administration, merchandising, and inventory management. Enthusiastic coach and team leader.
Overview
2
2
years of post-secondary education
9
9
years of professional experience
Work History
Store Manager
Red Wing Shoes
Hampton, VA
11.2017 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Bolstered sales volume by 23% in less than 3 years by implementing CCS program and initiating UFX employee training.
- Maintained proper product levels and inventory controls for footwear/accessories and organized backroom to facilitate effective ordering and stock rotation.
- Scanned and entered new inventory, updated numbers and investigated variances.
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Store Manager
Dakota Watch Co
Charleston, SC
01.2012 - 01.2017
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained and coached employees on watch repair, reducing store damage repair costs by 50% and maintaining one of the lowest averages in region.
- Completed routine store inventories.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Used active listening techniques to assist customers, driving increased customer satisfaction.
Store Manager
Stride Rite
Charleston, SC
01.2011 - 01.2012
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Managed inventory control, cash control and store opening and closing procedures.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Resolved customer service issues promptly.
- Completed routine store inventories.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
No Degree - Business Administration
10.2007 - 05.2009
Skills
Merchandising
Operations
Inventory Management
Product And Service Sales
Training And Development
Store Management
Timeline
Store Manager - Red Wing Shoes
11.2017 - Current
Store Manager - Dakota Watch Co
01.2012 - 01.2017
Store Manager - Stride Rite
01.2011 - 01.2012
Trident Technical College - No Degree, Business Administration
10.2007 - 05.2009