Lauren Burton
Jonesboro,GA
Summary
A passionate and dynamic medical professional with commitment to serving others through best practices and superior care. Adept in planning and implementing appropriate and powerful patient care plan, leading to optimal health and wellness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Med-South Associates, PC
05.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Boosted workplace efficiency by organizing and maintaining a clean environment
- Enhanced staff productivity by proactively offering administrative support to colleagues as needed during busy periods or absences.
- Managed filing system, entered data and completed other clerical tasks.
- Managed data entry and phones
- Maintained transaction security by verifying payment cards against identification.
- Manage patient check-in and registration, ensuring accurate data entry.
- Assist doctors and nurses with administrative tasks, such as maintaining supplies, typing letters, book appointments, etc.
- Process medical records
- Take billing payments, co pay, deductible, and outstanding balance.
- Scheduling appointments for patients; ensuring no overlap and minimizing wait times.
- Handle sensitive patient information with confidentiality and discretion and HIPPA compliance
Patient Registration Clerk
UMC Hospital
01.2015 - 03.2022
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
- Trained new Patient Registration Clerks, resulting in a more knowledgeable and efficient team.
- Maintained accurate patient records by diligently updating information in the hospital database system.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Imaged and scanned patient and registration documentation into electronic patient records.
Education
Holmes Community College
Goodman, MSSkills
- Ability to work under pressure
- Ability to work in a team
- Honest and Reliable
- Advanced Medical Knowledge
- Patient care and support
- Electronic medical record (EMR) system
- Ramax
- Cerner
- ECW
- Epic
Certification
CNA-Certified Nursing Assistant
CMA- Certified Medication Aide
Phlebotomy
Timeline
Medical Receptionist
Med-South Associates, PC
05.2022 - Current
Patient Registration Clerk
UMC Hospital
01.2015 - 03.2022
Holmes Community College
CNA-Certified Nursing Assistant
CMA- Certified Medication Aide
Phlebotomy
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