Lauren Busch
Lewisville,TX
Summary
Highly motivated and driven professional with a strong work ethic, a passion for innovation and making a positive impact. Equip with innovative and creative thinking to help identify and implement unique approaches to challenges. Willingness to take on added responsibilities to meet team goals. Committed to personal growth and continuous improvement, always seeking new opportunities to learn and expand existing skill sets.
Overview
12
12
years of professional experience
Work History
IT Application Administrator (Workday)
Raising Cane's
03.2022 - Current
- Collaborate with stakeholders to understand current process and desired end-state to begin researching best solutions and develop proof of concept.
- Design, develop, test, and deploy custom worklets, business processes, custom objects and custom reports.
- Create new request submission process and collaboration space utilizing MS Teams and Power Automate.
- Lead and implement payroll frequency conversion project for 39k > workers.
- Work with the integration team to develop, test and deploy new integrations.
- Create innovative solutions for automated processes as workarounds until Workday-delivered solutions are available.
- Gather business knowledge to identify areas of improvement (processes and reporting).
- Participate in regression testing and implementation of new Workday releases.
- Mentor and guide fellow team members.
- Perform weekly audits and ensure data integrity.
- Provide support to end-users of Workday (Business Process, Core HCM, Absence Management, Benefits, Time Tracking, Payroll, Security, Reporting).
IT Business Analyst
Caliber Collision
11.2018 - 03.2022
- Managed implementation of integrations with Bank of America and Workday with middleware and SFTP involvement.
- Collaborated with stakeholders to understand current process and desired end-state to make solution recommendations.
- Gathered and documented business requirements to design solutions.
- Partnered with development team to review business requirements and determine level of effort to communicate timeline to relevant stakeholders and IT management.
- Documented test cases and performed quality assurance testing before handing over for user-acceptance testing.
- Maintained and updated company's support request system - ServiceDesk Plus (Manage Engine).
- Worked with development team to troubleshoot application errors and diagnose root causes.
- Created and maintained an average of five project plans in Smartsheet.
- Migrated to new phone routing system for three teams in a phased approach: IT Helpdesk, Human Resources, Contact Center (Nice InContact).
- Implemented new customer notification process and chat platform for the Contact Center (Nice InContact).
HRIS Administrator
Caliber Collision
08.2015 - 11.2018
- Maintained business processes for Job Change, New Hire, Termination, and Offer Letter.
- Assisted with design and implementation of Workday HCM.
- Created reference and training guides for Workday HCM processes.
- Served as IT liaison for implementing, documenting, and testing enhancements and fixes.
- Trained new teammates in end-user Workday HCM.
- Initiated daily audits from custom built reports for teammate setup and hierarchies.
- Monitored specific Workday integrations for failures to initiate manually for payroll.
- Assisted with Workday performance review process and schedules.
- Motivated team to reach daily/weekly goals.
Human Resources Administrator
Caliber Collision
05.2012 - 08.2015
- Managed data entry into ADP for new teammates, position and rate changes, and terminations.
- Assisted other HR-related teams, as needed, such as: Benefits (LOA), Payroll (processing PTO), and Worker's Compensation.
- Maintained teammate records.
- Organized file room daily.
Sales Lead
Gymboree
04.2011 - 05.2012
- Conducted interviews and trained new teammates.
- Created daily agendas and weekly teammate schedules.
- Closed and opened store.
- Organized store and managed incoming merchandise.
- Balanced registers and created bank deposit at close of business.
Education
North Lake Community College
Irving, TX2011
High School Diploma -
Flower Mound High School
Flower Mound, TX2009
Skills
- Microsoft Office (Word, Excel, etc)
- Communication Skills
- Project Planning/Management
- Process Definition and Enhancement
- Project Requirements
- Identify Needs
- Creative Solutions
- Cross-Functional Collaboration
- Testing and Quality Assurance
- Administrative Support
- Workday HCM modules, business processes and routing, custom reports and calculated fields, and security
- Workday Training: Benefits Fundamentals, Payroll Fundamentals, Report Writer, Business Process Fundamentals
Awards and Recognitions
Caliber Elite Performance Award (2013, 2017, 2020).
Timeline
IT Application Administrator (Workday)
Raising Cane's
03.2022 - Current
IT Business Analyst
Caliber Collision
11.2018 - 03.2022
HRIS Administrator
Caliber Collision
08.2015 - 11.2018
Human Resources Administrator
Caliber Collision
05.2012 - 08.2015
Sales Lead
Gymboree
04.2011 - 05.2012
North Lake Community College
High School Diploma -
Flower Mound High School
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