Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren Bustamante

Albuquerque

Summary

A motivated and adaptable information technology intern with hands-on experience configuring devices, networks, and operating systems. Strong foundation in programming and software tools, with a growing interest in cybersecurity. Excellent communicator who thrives in team environments, contributes positively to collaborative projects, and consistently meets deadlines. Eager to apply technical skills and a proactive mindset to support and grow within dynamic technology teams.

Overview

1
1
year of professional experience

Work History

IT Support Assistant

UNM Cancer Research Center
Albuquerque
05.2024 - Current
  • Troubleshot internet connectivity issues on both wired and wireless networks.
  • Assisted with the installation of operating systems on computers throughout the organization.
  • Installed new software applications and troubleshot existing software issues.
  • Assisted users with basic computer operations, including productivity software, file management, internet navigation, and troubleshooting common application issues.
  • Monitored system performance using various monitoring tools.
  • Configured and maintained network hardware such as routers, switches, firewalls, servers, and other devices.
  • Maintained system backups and performed regular data recovery operations.
  • Created user accounts in Active Directory for new employees.
  • Conducted training sessions for end-users on how to use various applications.
  • Set up video conferencing equipment for remote meetings when needed.
  • Resolved printer, scanner, and fax machine-related problems.
  • Set up and configured system user hardware and software applications.
  • Created documentation for common IT tasks, such as troubleshooting steps for various types of problems.

Education

Bachelor of Science - Computer Science

University of New Mexico
Albuquerque, NM
05-2026

Skills

  • Network troubleshooting
  • System installation
  • Data recovery
  • User training
  • Mobile device management
  • Software installation
  • Remote support
  • Server management
  • Java
  • Python
  • C
  • HTML
  • CSS
  • Logic design
  • Algorithm design
  • Algorithm development
  • Linux
  • Excel

References

  • Mr. Ferrell Chappo

Technical Analyst 2, UNM Comprehensive Cancer Research Center

505.787.4595

  • Ms. Shaylene Platero

IT Support Tech 3, UNM Comprehensive Cancer Research Center

SSPlatero@salud.unm.edu

  • Dr. Hannah Dedmon

Postdoctoral Researcher, Sandia National Laboratories

704.996.4150

hcdedmo@sandia.gov

Timeline

IT Support Assistant

UNM Cancer Research Center
05.2024 - Current

Bachelor of Science - Computer Science

University of New Mexico

Similar Profiles

CREATE PROFILE