Lauren Butler
Victorville,CA
Summary
Dynamic leader with proven expertise in process optimization and operational strategy, specialized in Amazon and CPG. Excelled in data analysis & visualization, driving significant improvements in supply chain efficiency and reducing chargebacks. Skilled in cross-functional collaboration, presentations, and people management achieving a 45% team promotion rate at Shopify.
Overview
9
9
years of professional experience
Work History
Digital Commerce Analyst
Ghirardelli Chocoloate Company
Victorville, CA
11.2023 - Current
- Collect, analyze, and report on key Amazon performance metrics on a weekly, monthly, and ad hoc basis.
- Build and maintain KPI Excel reports and BI dashboards for Amazon and other pure-play retailers, providing actionable insights on sales, profitability, inventory levels, and supply chain health.
- Analyze data trends, and perform root cause analysis to identify key drivers of business outcomes.
- Assisted in forecasting, business planning, and annual Amazon vendor negotiations by analyzing historical data, seasonality, and performance trends.
- Collaborated on cross-functional initiatives with supply chain, finance, marketing, content, and other teams.
- Manage day-to-day Amazon operations, including catalog management, chargebacks monitoring, ticketing, and marketplace control.
Team Operations Manager
Shopify
Los Angeles, CA
01.2022 - 05.2023
- Led the design and implementation of culture programs, aligning strategies with senior leaders' objectives, and improving engagement across a 1,500+ employee global workforce.
- Designed change management strategies, in consultation with VPs and the CEO, leveraging data insights to enhance culture programs and talent initiatives.
- Executed change management initiatives, improving organizational alignment and adoption of new technologies, processes, and company policies.
- Managed project schedules, tasks, and deliverables for initiatives such as professional development cycles, employee surveys, and diversity, equity, and inclusion efforts.
Team Lead - Fulfillment Support
Shopify
Los Angeles, CA
11.2020 - 01.2022
- Analyzed customer service data to optimize employee scheduling, enhancing team productivity, and decrease customer response times by 4 hours on average.
- Introduced quality assurance standards, leading to significant improvements in customer-centric communication, problem-solving, and customer education.
- Coached a 15-member team to achieve a 45% promotion rate, and facilitated mentorship opportunities across departments.
- Generated performance reports and project plans for leadership, promoting transparency, and accountability.
E-Commerce Specialist
Shopify
Los Angeles, CA
03.2019 - 11.2020
- Analyzed business performance of clients, providing strategic guidance on e-commerce strategies and marketing initiatives.
- Developed and managed educational programs, workshops, and initiatives, driving engagement and brand awareness.
- Established national partnership and collaborated with community stakeholders to expand Shopify's platform.
- Recognized by management for exceptional project and program management skills
Project Manager
Eden Technologies
San Francisco, CA
08.2016 - 02.2019
- Orchestrated multiple commercial facilities and technology projects, ensuring on-time and on-budget completion.
- Automated RFP process, reducing quote turnaround time by 75%.
- Analyzed client feedback data to identify opportunities for continuous improvements.
- Demonstrated strong conflict resolution, expectation management and general communication skills.
Education
Bachelor of Science - Environmental Science
University of California
Berkeley05.2016
Certification - Data Analytics
Google
10.2023
Certification - Amazon Ads
Amazon Learning Console
12-2023
Skills
- Data Analysis and Visualization (Excel/Google Sheets)
- Amazon Vendor Central
- BTC, DTC, and B2B eComm Operations
- Presentation Building
- SQL Programming (AMC, BigQuery)
- BI Dashboards (Power BI, Tableau)
- Project Management
- Team Leadership and Development
Timeline
Digital Commerce Analyst
Ghirardelli Chocoloate Company
11.2023 - Current
Team Operations Manager
Shopify
01.2022 - 05.2023
Team Lead - Fulfillment Support
Shopify
11.2020 - 01.2022
E-Commerce Specialist
Shopify
03.2019 - 11.2020
Project Manager
Eden Technologies
08.2016 - 02.2019
Bachelor of Science - Environmental Science
University of California
Certification - Data Analytics
Google
Certification - Amazon Ads
Amazon Learning Console
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