Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Camp

Austin,TX

Summary

Customer-focused professional with a track record of success in responding to customers' needs in accordance with procedures. Experienced in resolving account and service concerns for customers. Focused on surpassing expectations and driving team success.

Overview

7
7
years of professional experience

Work History

Content Review Associate

Accenture
Austin, TX
02.2021 - Current
  • Review content and resolved issues within agreed-upon turnaround times and standards of quality.
  • Investigate and resolve issues regarding content reported and appealed.
  • Keep up to date with procedures and help coworkers learn queue guidance.
  • Investigate and resolve issues regarding content reported for account support and safety.
  • Practice discretion with confidential information while continuing to learn new workflows.

Bank Teller

PECU
Austin, TX
02.2020 - Current
  • Help Members with their accounts in person and over the phone in a professional manner
  • Process incoming and outgoing mail
  • Maintain up-to-date knowledge on changes to policies, procedures, and new products being offered.
  • Keep documentation of members' confidential information while also assessing fraud risk.
  • Use my time management skills to have the highest transaction rate in my department.
  • Keep instructional documentation to increase the speed I completed tasks.

Cashier

Conans Pizza
Austin, TX
08.2019 - 02.2020
  • Ensure customer satisfaction with friendly communication and expansive knowledge of company products
  • Greet guests and assist them in navigating the menu.
  • Implement process improvements by making a more streamlined workflow for the morning prep list.
  • Follow-up with kitchen to make sure all tickets are completed correctly.

Semiconductor Manufacturing Associate

Randstad
Austin, TX
09.2018 - 08.2019
  • Use Ms Office programs to document equipment logs, verify data, and make charts.
  • Process chips through computerized equipment and tools.
  • Follow written and verbal process specifications.
  • Consistently work tickets within allotted time frame.
  • Collaboratively work on tasks and communicate relevant information to Engineers and other relevant departments.
  • Escalate issues and do troubleshooting when required.

Lead Hostess

L'Oca d'Oro
Austin, TX
01.2017 - 03.2019
  • Use professionalism to make and answer all calls. Answer questions about the business as well as confirm reservations.
  • Use OpenTable to make reservations, record Guest information, such as allergies, and track various business data.
  • Manage server sections and seating chart, communicating with servers and kitchen staff to ensure a smooth service through guests' meals.
  • Help promote special events by maintaining companies' social media pages.

Kitchen Lead

Schlotzsky's Franchise LLC
Austin, TX
07.2016 - 02.2017
  • General inventory control and quality checks.
  • Delegated and tracked each staff member's assignments.
  • Collaborate with teammates to ensure the company's standards are met.
  • Provide a professional level of customer service.
  • Consistent enforcement of company policies and continual training of employees.

Education

Mccallum High School
Austin, TX

Austin Community College
Austin, TX

Skills

  • Microsoft Office Suite
  • Interpersonal Communication
  • Staff Education and Training
  • Documentation and reporting
  • Experience Utilizing Knowledge Base Solutions
  • Worked with Multiple Case Management Solutions

Timeline

Content Review Associate

Accenture
02.2021 - Current

Bank Teller

PECU
02.2020 - Current

Cashier

Conans Pizza
08.2019 - 02.2020

Semiconductor Manufacturing Associate

Randstad
09.2018 - 08.2019

Lead Hostess

L'Oca d'Oro
01.2017 - 03.2019

Kitchen Lead

Schlotzsky's Franchise LLC
07.2016 - 02.2017

Mccallum High School

Austin Community College