Lauren Camp-Hojnyak
Austin,TX
Summary
12 years hospitality industry experience in multiple positions and a following from affluent customers from the Greater Austin area. Former medical practice manager and current Front Office Manager. Former hotel supervisor and Sales coordinator.
Overview
10
10
years of professional experience
Work History
Front Office Manager
Aloft Austin at the Domain
03.2016 - Current
- Delegation of operations, creating a custom guest experience for each guest.
- Greet, check-in and out guests of hotel rooms, communication with colleagues and guests
- Conflict resolution as a manager over a team of 10+ and collaborations with a team of 3 executive managers.
- Training new desk agents on Lightspeed PMS operations and enthusiastic customer interactions
- Accounting, payroll assistance and working/creating budgets
- Create rooming lists for group blocks and customization coding for specific events
- Look for and compare different vendors for operational efficiency
- Be the point of contact for all clients, coordinating with them and developing a working business relationship for future events
- Work along side front desk and accounting department to ensure all payments are taken correctly and groups are attended to accordingly
- Attend Revenue calls, analyze P&L data
- Former Front Desk Supervisor, WXYZ bartender and Sales Coordinator.
Practice Manager - Former Receptionist
Oubre Medical
11.2017 - 01.2019
- Served as the primary source of conflict resolution for patients
- Managing the day-to-day operations of the practice including meetings with all staff, vendors and patients
- Talk to prospective patients about functional medicine, review the on-boarding paper work and maintain their records and appointments
- Structuring a concierge medicine service contract
- Pay all bills incurred by the practice, balance accounts receivable daily and supervise front desk employee
- Review P&L Margins monthly
- Light Medical assistant duties - taking vitals, assisting in procedures, administering IVS under supervision, and knowledge of all supplements and lab testing
Cocktail Server/ Trainer/ Bartender
Jack and Gingers Irish Pub
12.2018 - 01.2021
- Train and welcome new employees and teach them all components of the bar
- Welcome guests to the pub, engage with them and offer the best customer service
- Collect payments at the end of the dining experience
Wxyz Bar Manager
Aloft Hotel in College Station
11.2015 - 05.2016
- Create custom drink menu for hotel guests, mix all drinks and serve
- Keep track of inventory, report to assistant GM to order and keep up with customer requests
- Manage group events and work alongside part time bartenders
- Handle all payments and closing reports for the bar at the end of the shift
Front Desk Receptionist/Bar Supervisor
La Salle hotel
04.2015 - 10.2015
- Perform bookkeeping activities, such as balancing accounts and payment deposits
- Create custom cocktails and engage with guests
- Greet, check-in and out guests of hotel rooms, answer questions about the area and work alongside colleagues to do housekeeping and book keeping
- Closing and opening keyholder on a scheduled basis
Education
Bachelor of Science - Animal And Food Sciences
Texas A&M University
College Station, TX12-2012
Skills
- PMS: Aloha, Kareo, PracticeFusion and Elation proficient
- Documentation and control
- Exceptional communication
- Payroll and budgeting
Languages
Spanish
Limited Working
Hungarian
Elementary
Timeline
Cocktail Server/ Trainer/ Bartender
Jack and Gingers Irish Pub
12.2018 - 01.2021
Practice Manager - Former Receptionist
Oubre Medical
11.2017 - 01.2019
Front Office Manager
Aloft Austin at the Domain
03.2016 - Current
Wxyz Bar Manager
Aloft Hotel in College Station
11.2015 - 05.2016
Front Desk Receptionist/Bar Supervisor
La Salle hotel
04.2015 - 10.2015
Bachelor of Science - Animal And Food Sciences
Texas A&M University
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