Lauren Cancienne
Madisonville,LA
Summary
Experienced manager with over 15 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Diligent Senior Product Manager offering 10 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
20
20
years of professional experience
Work History
Retail/Spa/Product Manager
EARTHSAVERS INC.
08.2021 - 08.2023
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Booking appointments and training.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Managed product demonstrations and testimonials for performance evaluation.
- Ordering Inventory for Retail & Spa, while maintaining Inventory levels.
- Customer service management while hiring the right individuals and orientation, while scheduling staff.
Mobile Merchandiser
BEELINE GROUP
05.2012 - 11.2016
- Developed team communications and information for quarterly meetings
- Created scheduling reports in system to efficiently and effectively move product and adhere to shipping commitments
- Developed product and solution positioning, messaging by prospective buyer role and methods to overcome competitive objections
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Developed strategy and managed market communications that drove product demand
- Conducted field visits and met corporate customers for business development
- Maintained material and stock levels consistent with business requirements while meeting target capital objectives
Sales Lead Manager
Bath & Body Works Direct Inc.
05.2011 - 05.2012
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services
- Effectively presented information to customers and responded to questions
- Maintained up-to-date knowledge of products and performed competitor analysis
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues
Category Manager
Victoria's Secret
08.2010 - 05.2011
- Developed standard operating procedures and document workflows for current and future process steps
- Attending to customer needs and introducing new products
- Conducting opening and closing routines
Assistant Operations Manager
LA Fitness
03.2009 - 04.2009
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Taught employees how to collaborate on daily job tasks and achieve service targets
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Supervised operations team to support operational excellence and excellent customer service
Assistant Store Manager
Limited Stores LLC/ Justice
06.2003 - 02.2009
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Conducted store inventories once per quarter
- Assisted Manager in interview process of prospective employees and provided feedback
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
- Maintained high levels of organization in store by directing customers and replenishing merchandise
- Processed payments for credit and debit cards and returned proper change for cash transactions
Education
General studies - Surgical Technology
Delgado Community College
New Orleans, LANo Degree - Nursing
Delta College
Covington, LASkills
- Creative merchandising
- Sales and marketing
- Customer expectations management
- Medical terminology knowledge
- Brand Building
- A/B Testing
- User Feedback Collection
- Teamwork and Collaboration
- Prioritization and Execution
Timeline
Retail/Spa/Product Manager
EARTHSAVERS INC.
08.2021 - 08.2023
Mobile Merchandiser
BEELINE GROUP
05.2012 - 11.2016
Sales Lead Manager
Bath & Body Works Direct Inc.
05.2011 - 05.2012
Category Manager
Victoria's Secret
08.2010 - 05.2011
Assistant Operations Manager
LA Fitness
03.2009 - 04.2009
Assistant Store Manager
Limited Stores LLC/ Justice
06.2003 - 02.2009
General studies - Surgical Technology
Delgado Community College
No Degree - Nursing
Delta College
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