Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Canupp

Sharon,SC

Summary

Knowledgeable leader with extensive experience in customer service and staff supervision, notably at Dogtopia. Excelled in roles requiring problem-solving and customer service management, significantly increasing customer loyalty. Skilled in cash, credit and check transactions. Professional and poised with total commitment to my team and to all customers.

Overview

9
9
years of professional experience

Work History

Pet Parent Relationship Manager

Dogtopia
09.2021 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered any questions they may have.
  • Prepared weekly assignments for myself to insure I have everything needed for that week.
  • Entered and updated customer information during check-ins and room changes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to the telephone, email and in-person inquiries regarding reservations, paying deposits, and giving feedback to parents if needed.
  • Maintained physical and computer-based filing systems.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Proven ability to learn quickly and adapt to new situations.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.

Cashier

G&W
12.2019 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • This is my Saturday only job.

Cashier

Shoe Show
08.2020 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts if needed.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Cashier Team Lead

Sweet Tea Refill
05.2018 - 07.2020
  • Performed store opening, closing, and shift-changing.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Helped customers complete purchases, locate items and insure the customer is always right.
  • Restocked merchandise, fulfilled online orders, and always stayed on task.
  • Increased customer loyalty and retention.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.

Concessions Worker

York Recreation Center
02.2016 - 06.2018
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
  • Cooked and packaged large batches of food prepared to order or kept hot until needed.
  • Promptly handled all guest concerns, questions, and complaints to boost customer service ratings.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Cashier

Zaxbys
03.2017 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.

Education

No Degree - Nursing

York Technical College

High School Diploma -

York Comprehensive High School
06.2018

Skills

  • Check-in and Check-out Procedures
  • Problem-solving skills
  • Customer service
  • Leadership Qualities
  • Reception expertise
  • Listening Skills
  • Staff Supervision
  • Customer Service Management
  • Delegating Work Assignments
  • Sales and Upselling
  • Training and mentoring
  • Credit and cash payments
  • Quick learner traits

Timeline

Pet Parent Relationship Manager

Dogtopia
09.2021 - Current

Cashier

Shoe Show
08.2020 - 09.2021

Cashier

G&W
12.2019 - Current

Cashier Team Lead

Sweet Tea Refill
05.2018 - 07.2020

Cashier

Zaxbys
03.2017 - 05.2018

Concessions Worker

York Recreation Center
02.2016 - 06.2018

High School Diploma -

York Comprehensive High School

No Degree - Nursing

York Technical College

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