LAUREN CAPITOSTI
Brownsville,PA
Summary
Customer satisfaction-focused professional with exceptional attention to detail, technical expertise, and experience in oilfield customer interactions seeks a billing coordinator role to leverage organizational skills, foster customer relationships, and maintain accurate records for seamless branch operations.
Overview
13
13
years of professional experience
Work History
Logistics Broker
BOC Logistics
02.2022 - 09.2022
- Coordinated shipments between customers and carriers for timely delivery, taking into consideration travel blackout times.
- Acquired freight permits to ensure compliance with regulations for carriers when necessary.
- Negotiated rates with transportation providers to optimize logistics costs.
- Developed relationships with clients to understand their shipping needs.
- Collaborated with team members to streamline logistics processes and procedures.
- Created quotes for specialized shipments, often including overweight or over-dimensional equipment for the oil field.
Administrative Assistant
Strad Oilfield Services
Waynesburg, PA
11.2017 - 03.2020
- Greeted visitors professionally, responding to inquiries and directing them to appropriate personnel.
- Handled incoming calls, directing callers to relevant departments or employees.
- Delivered ongoing office support for team and field technicians.
- Assisted in locating rental equipment from external vendors when necessary.
- Provided product and service information to customers before connecting them with sales agents.
- Coordinated travel arrangements for rotational employees, ensuring timely logistics.
- Maintained accurate records and documentation for all office activities.
- Managed supply ordering and inventory, implementing cost-saving solutions for consumable items.
Corporate Customer Service
American Eagle
11.2016 - 01.2020
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Resolved customer problems through knowledgeable, friendly service, enhancing satisfaction.
- Identified customer needs promptly and efficiently to deliver tailored solutions.
- Delivered exceptional customer service through effective phone communication.
Credit Coordinator and Administrative Assistant
Lowes Home Improvement
Indiana, PA
01.2010 - 01.2014
- Managed customer credit applications and ensured compliance with company policies.
- Collaborated with the sales team to resolve credit-related inquiries and issues.
- Facilitated communication between customers and management regarding credit terms.
- Updated and maintained commercial credit files using internal databases and systems.
- Maintained records for Tax Exempt customers.
Education
B.A. - English with a focus of reading comprehension and professional writing skills
Bloomsburg University
Bloomsburg, PA01.2015
Skills
- Microsoft Office proficiency
- Technical knowledge of hardware and software
- Attention to detail
- Audit compliance
- Filing and organization
- Invoice processing
- Customer confidentiality
- Tax-exempt management
- Account maintenance
- Inventory management
- Customer service
- Dispute resolution
- Confidentiality management
- Shipment coordination
- Quote development
- Relationship management
- Inventory oversight
- Conflict resolution
- Effective communication
- Team collaboration
- Problem-solving skills
- Time management
- Adaptability
References
Ann Marie DeMasi - Logistics Broker at BOC Logistics: 304-790-2620
Jimmy Moreira - Strad Inc: 720-315-5033
Clara Chapman - (formerly of Lowes, Inc): 724-549-2646
Timeline
Logistics Broker
BOC Logistics
02.2022 - 09.2022
Administrative Assistant
Strad Oilfield Services
11.2017 - 03.2020
Corporate Customer Service
American Eagle
11.2016 - 01.2020
Credit Coordinator and Administrative Assistant
Lowes Home Improvement
01.2010 - 01.2014
B.A. - English with a focus of reading comprehension and professional writing skills
Bloomsburg University
Similar Profiles
Bryson ReardonBryson Reardon
Territory Manager at BOC GasesTerritory Manager at BOC Gases
Allison WalkerAllison Walker
Communications Officer at Liberty County BOCCommunications Officer at Liberty County BOC
Alice JiangAlice Jiang
Investment Advisor Assistant at BOC International Holdings LimitedInvestment Advisor Assistant at BOC International Holdings Limited
Nick WilkesNick Wilkes
Wetland Surveyor at PennWest CaliforniaWetland Surveyor at PennWest California
Mallory JacksonMallory Jackson
Kindergarten Teacher at Ringgold School DistrictKindergarten Teacher at Ringgold School District