Lauren Carballo
Miami,FL
Summary
Driven professional with a proven track record at AGM University, adept in organization and time management. Excelled in streamlining front desk operations, enhancing customer satisfaction through attentive service and efficient problem resolution. Skilled in telephone communication and data entry, achieving high accuracy in transactions and client record management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
AGM University
15201 NW 79th Pl, Miami Lakes, FL 33016
09.2021 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Part-Time Cashier's Assistant
Party City
Miami, FL
09.2020 - 11.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Met customer needs through polite, friendly and attentive service.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Receptionist
Teresita Salon | Miami, FL
Miami, FL
06.2018 - 08.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL2025
Associate of Arts - Political Science
Miami Dade College
Miami, FL09.2020
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Verbal and written communication
- Customer and client relations
- Social Skills Development
- Critical Thinking
- Decision-Making
- Encouragement and Motivation
- Active Listening
Certification
- REGISTERED BEHAVIOR TECHNICIAN (RBT)
04/08/2024
- CPR/AED/First Aid Certificate 8/7/2024 Training
- ZERO TOLERENCE (08/04/2024)
- HIPPA (08/06/2024)
- AIDS/HIV 501 (08/04/2024)
- OSHA (08/16/2024)
- CORE COMPETENCES (08/05/2024)
- CRISIS MANAGEMENT (08/06/2024)
- OVERVIEW OF ADP WAIVER PROVIDER REQUIREMENT (08/05/2024)
- CIVIL RIGHTS (08/07/2024)
- SECURITY AWARENESS (08/06/2024)
- COCA CALL COVID-19 (08/16/2024)
- INFECTION CONTROL (08/06/2024)
Additional Information
I am excited for my next job.
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
AGM University
09.2021 - 01.2023
Part-Time Cashier's Assistant
Party City
09.2020 - 11.2020
Receptionist
Teresita Salon | Miami, FL
06.2018 - 08.2020
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - Political Science
Miami Dade College
High School Diploma -
Miami Coral Park Senior High School