Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
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Lauren Carballo

Miami,FL

Summary

Driven professional with a proven track record at AGM University, adept in organization and time management. Excelled in streamlining front desk operations, enhancing customer satisfaction through attentive service and efficient problem resolution. Skilled in telephone communication and data entry, achieving high accuracy in transactions and client record management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist

AGM University
09.2021 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Part-Time Cashier's Assistant

Party City
09.2020 - 11.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.

Receptionist

Teresita Salon | Miami, FL
06.2018 - 08.2020
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL
2025

Associate of Arts - Political Science

Miami Dade College
Miami, FL
09.2020

High School Diploma -

Miami Coral Park Senior High School
Miami, FL
06.2020

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer/Client relations
  • Verbal and written communication
  • Customer and client relations
  • Social Skills Development
  • Critical Thinking
  • Decision-Making
  • Encouragement and Motivation
  • Active Listening

Certification

  • REGISTERED BEHAVIOR TECHNICIAN (RBT)

04/08/2024

  • CPR/AED/First Aid Certificate 8/7/2024 Training
  • ZERO TOLERENCE (08/04/2024)
  • HIPPA (08/06/2024)
  • AIDS/HIV 501 (08/04/2024)
  • OSHA (08/16/2024)
  • CORE COMPETENCES (08/05/2024)
  • CRISIS MANAGEMENT (08/06/2024)
  • OVERVIEW OF ADP WAIVER PROVIDER REQUIREMENT (08/05/2024)
  • CIVIL RIGHTS (08/07/2024)
  • SECURITY AWARENESS (08/06/2024)
  • COCA CALL COVID-19 (08/16/2024)
  • INFECTION CONTROL (08/06/2024)

Additional Information

I am excited for my next job.

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

AGM University
09.2021 - 01.2023

Part-Time Cashier's Assistant

Party City
09.2020 - 11.2020

Receptionist

Teresita Salon | Miami, FL
06.2018 - 08.2020

Bachelor of Arts - Psychology

Florida International University

Associate of Arts - Political Science

Miami Dade College

High School Diploma -

Miami Coral Park Senior High School

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Lauren Carballo