Kenzie Carcich
New Enrollment Specialist
Mansfield,TX
Summary
Experienced and versatile professional with a strong background
in higher education enrollment, sales leadership, executive
support, communications, marketing, database administration,
and customer relationship management. Proven success in
guiding prospective students through enrollment processes,
increasing sales and engagement through strategic outreach,
and leading communication and marketing initiatives across
multiple organizations. Skilled in CRM systems, social media
marketing, team leadership, executive administration, event
coordination, and cross-functional collaboration. Recognized for
exceptional customer service, mentorship, organizational
strength, and the ability to build lasting relationships while
driving growth and operational success. Adept at managing
multiple priorities in fast-paced environments while maintaining
professionalism, attention to detail, and a servant leadership approach.
Overview
18
18
years of professional experience
Work History
New Enrollment Specialist
Liberty University Online
Lynchburg, VA
04.2025 - Current
- Assisted prospective students with enrollment processes and program information.
- Facilitated communication between students, Military Affairs Office, Financial Aid, Student Accounts, and academic advisors to ensure timely responses.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Increased enrollment numbers by developing and implementing targeted outreach campaigns.
- Followed up with students about resolved issues to maintain high standards of customer service.
- Reviewed submitted documents for completeness and compliance with university standards.
Director of Sales
Beautycounter
DFW Metroplex
01.2021 - Current
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Mentored incoming sales representatives and helped them to achieve personal sales goals.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Lead sales trainings to multiple teams.
- Successfully marketed products on social media platforms.
- Joined Networking groups, created and maintained working relationships with other professionals.
Executive Assistant
Hope Economy
Franklin, TN
07.2024 - 10.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Director of Communications
Hill City Church
1375 New Clark Rd
02.2023 - 06.2024
- Improved social media presence with tailored content strategies for each platform, resulting in higher audience engagement.
- Collaborated with cross-functional teams to launch successful integrated marketing campaigns.
- Mentored junior staff members, fostering professional development and growth within the communications team.
- Developed key messaging for all external-facing materials to ensure consistency across channels and touchpoints.
- Oversaw agency relationships, managing budgets and ensuring timely delivery of services on large-scale projects.
- Championed internal culture initiatives that fostered a more inclusive workplace environment.
- Optimized email marketing campaigns for improved open rates, click-throughs, and conversions.
- Managed communication department's budget.
- Created and managed social media campaigns to increase brand engagement.
- Coordinated with design and media teams to develop high-quality creative assets.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Database Administrator/Content Social Media Manager
Hill City Church
Cedar Hill, TX
01.2008 - 04.2021
- Researched, implemented and maintained church database program as well as trained employees.
- Developed and facilitated an online and in person training course for new members.
- Trained and mentored new small group leaders.
- Lead a social media team of 6 people
- Increased membership engagement through social media.
- Monitored online presence of church's brand to engage with members and strengthen relationships.
- Engaged online audiences by placing strong focus on support and responding to inquiries and comments timely and knowledgeably.
- Created videos and managed YouTube channel to strengthen church reputation.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Planned and coordinated church-wide as well as community-wide events; including, managing volunteers, staff and vendors.
Education
Associate of Arts - Practical Theology
Christ For The Nations
Dallas05.2003
Skills
- Excellent customer service
- Client Base Retention
- Interdepartmental Collaboration
- Team Recruiting and Onboarding
- Servant Leadership
- Mentorship
- Sales
- Networking Events
- Communication (oral & written)
- Organization & analytical abilities
- Research
- Relationship/team building
- Social Media Marketing
Timeline
New Enrollment Specialist
Liberty University Online
04.2025 - Current
Executive Assistant
Hope Economy
07.2024 - 10.2024
Director of Communications
Hill City Church
02.2023 - 06.2024
Director of Sales
Beautycounter
01.2021 - Current
Database Administrator/Content Social Media Manager
Hill City Church
01.2008 - 04.2021
Associate of Arts - Practical Theology
Christ For The Nations