Lauren Carcich
Summary
Proven leader with knowledge in member and customer service-oriented fields. Professional with excellent communication skills (oral, written and interpersonal) with ability to inspire and motivate team members. Strong organizational and analytical abilities as well as attention to detail. Excellent in relationship building and community involvement. Strong experience in researching marketing trends.
Overview
17
17
years of professional experience
Work History
Director of Sales
Beautycounter
01.2021 - Current
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Mentored incoming sales representatives and helped them to achieve personal sales goals.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Lead sales trainings to multiple teams.
- Successfully marketed products on social media platforms.
- Joined Networking groups, created and maintained working relationships with other professionals.
Executive Assistant
Hope Economy
07.2024 - 10.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Director of Communications
Hill City Church
02.2023 - 06.2024
- Improved social media presence with tailored content strategies for each platform, resulting in higher audience engagement.
- Collaborated with cross-functional teams to launch successful integrated marketing campaigns.
- Mentored junior staff members, fostering professional development and growth within the communications team.
- Developed key messaging for all external-facing materials to ensure consistency across channels and touchpoints.
- Oversaw agency relationships, managing budgets and ensuring timely delivery of services on large-scale projects.
- Championed internal culture initiatives that fostered a more inclusive workplace environment.
- Optimized email marketing campaigns for improved open rates, click-throughs, and conversions.
- Managed communication department's budget.
- Created and managed social media campaigns to increase brand engagement.
- Coordinated with design and media teams to develop high-quality creative assets.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Database Administrator/Content Social Media Manager
Hill City Church
01.2008 - 04.2021
- Researched, implemented and maintained church database program as well as trained employees.
- Developed and facilitated an online and in person training course for new members.
- Trained and mentored new small group leaders.
- Lead a social media team of 6 people
- Increased membership engagement through social media.
- Monitored online presence of church's brand to engage with members and strengthen relationships.
- Engaged online audiences by placing strong focus on support and responding to inquiries and comments timely and knowledgeably.
- Created videos and managed YouTube channel to strengthen church reputation.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Planned and coordinated church-wide as well as community-wide events; including, managing volunteers, staff and vendors.
Education
Associate of Arts - Practical Theology
Christ For The Nations
Dallas05.2003
Skills
- Excellent customer service
- Client Base Retention
- Interdepartmental Collaboration
- Team Recruiting and Onboarding
- Servant Leadership
- Mentorship
- Sales
- Networking Events
- Communication (oral & written)
- Organization & analytical abilities
- Research
- Relationship/team building
- Social Media Marketing
Timeline
Executive Assistant
Hope Economy
07.2024 - 10.2024
Director of Communications
Hill City Church
02.2023 - 06.2024
Director of Sales
Beautycounter
01.2021 - Current
Database Administrator/Content Social Media Manager
Hill City Church
01.2008 - 04.2021
Associate of Arts - Practical Theology
Christ For The Nations
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