Lauren Carnahan
Frederick,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Project Manager
IQVIA Biotech
Frederick, MD
03.2018 - 04.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Medical Office Receptionist
Middletown Valley Family Medicine
Middletown, MD
05.2015 - 03.2018
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Pulled charts and prepared for nurse and doctor assessment.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
Bank Teller
M&T Bank
Hagerstown, MD
06.2012 - 05.2015
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Medical Office Receptionist
Dr David W Kossoff
Frederick, MD
01.2010 - 05.2012
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
Medical Office Receptionist
Frederick Surgical Center
Frederick, MD
07.2009 - 04.2010
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Pulled charts and prepared for nurse and doctor assessment.
Sales Associate
Coach
Hagerstown, MD
04.2005 - 07.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Arts - Liberal Arts And General Studies
Hagerstown Community College
Hagerstown, MD06.2007
No Degree - Fine Arts
Shepherd University
Shepherdstown, WVSkills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Client Relations
- Project tracking
- Stakeholder Communications
- Work flow planning
- Budgeting and forecasting
- Risk Management
- Document Management
- Scope Management
- Cross-Functional Collaboration
- Coaching and Mentoring
Accomplishments
Completed Lean Practitioner Certification
Timeline
Project Manager
IQVIA Biotech
03.2018 - 04.2024
Medical Office Receptionist
Middletown Valley Family Medicine
05.2015 - 03.2018
Bank Teller
M&T Bank
06.2012 - 05.2015
Medical Office Receptionist
Dr David W Kossoff
01.2010 - 05.2012
Medical Office Receptionist
Frederick Surgical Center
07.2009 - 04.2010
Sales Associate
Coach
04.2005 - 07.2009
Associate of Arts - Liberal Arts And General Studies
Hagerstown Community College
No Degree - Fine Arts
Shepherd University