Lauren Carnahan
Frederick,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Project Manager
IQVIA Biotech
03.2018 - 04.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Medical Office Receptionist
Middletown Valley Family Medicine
05.2015 - 03.2018
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Pulled charts and prepared for nurse and doctor assessment.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
Bank Teller
M&T Bank
06.2012 - 05.2015
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Medical Office Receptionist
Dr David W Kossoff
01.2010 - 05.2012
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
Medical Office Receptionist
Frederick Surgical Center
07.2009 - 04.2010
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Pulled charts and prepared for nurse and doctor assessment.
Sales Associate
Coach
04.2005 - 07.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Arts - Liberal Arts And General Studies
Hagerstown Community College
Hagerstown, MD06.2007
No Degree - Fine Arts
Shepherd University
Shepherdstown, WVSkills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Client Relations
- Project tracking
- Stakeholder Communications
- Work flow planning
- Budgeting and forecasting
- Risk Management
- Document Management
- Scope Management
- Cross-Functional Collaboration
- Coaching and Mentoring
Accomplishments
Completed Lean Practitioner Certification
Timeline
Project Manager
IQVIA Biotech
03.2018 - 04.2024
Medical Office Receptionist
Middletown Valley Family Medicine
05.2015 - 03.2018
Bank Teller
M&T Bank
06.2012 - 05.2015
Medical Office Receptionist
Dr David W Kossoff
01.2010 - 05.2012
Medical Office Receptionist
Frederick Surgical Center
07.2009 - 04.2010
Sales Associate
Coach
04.2005 - 07.2009
Associate of Arts - Liberal Arts And General Studies
Hagerstown Community College
No Degree - Fine Arts
Shepherd University