Lauren Carnes
Mt. Vernon,IL
Summary
Knowledgeable Director of Dining Services with advanced understanding of cost control, training and financial leadership. Demonstrated record of leading lean and smooth operations within budget limits. Central to keeping operations efficient and team members productive.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dining Service Director
GreenTree Assisted Living
Mt. Vernon, IL
06.2020 - Current
- Developed and implemented a comprehensive dining services program to meet the needs of customers.
- Organized staff schedules, oversaw training and development programs, and provided feedback on performance.
- Coordinated food production, service, sanitation, and safety procedures in accordance with health regulations.
- Monitored inventory levels of supplies and food products to ensure sufficient stock for daily operations.
- Established policies for menu selection, portion size, recipe standards, garnishes, presentation techniques, and plating arrangements.
- Maintained accurate records of all transactions related to purchasing supplies and equipment.
- Negotiated pricing contracts with vendors to secure competitive prices for food items while ensuring quality standards were met.
- Oversaw special events such as catered functions or banquets by providing direction on preparation methods and coordinating staff assignments.
- Created budgets for departmental expenses including labor costs, food purchases, equipment maintenance fees.
- Ensured compliance with local health codes by regularly inspecting kitchen areas and storage facilities.
- Analyzed customer feedback surveys to identify trends in customer satisfaction ratings over time.
- Performed regular cost analysis activities to identify opportunities for reducing operating costs without compromising quality standards.
- Recruited qualified personnel according to job specifications established by the organization's Human Resources Department.
- Provided leadership support to team members during peak periods of operation or when additional resources were needed.
- Participated in strategic planning sessions concerning new product development initiatives or marketing strategies.
- Resolved any customer complaints regarding dining services in a timely manner.
- Conducted periodic reviews of menus offered at various locations throughout the organization's facilities.
- Kept facility in compliance with applicable safety and sanitation requirements.
- Oversaw hiring, training and management of more than [Number] personnel across all areas of dining services.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Assisted staff by serving food and beverages or bussing tables.
- Explained goals and expectations required of trainees.
Dining Supervisor
Lavender Ridge
Mt. Vernon, IL
01.2016 - 06.2020
- Distributed food to service staff for prompt delivery to customers.
- Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons.
- Ensured that all food items were prepared in accordance with established standards and recipes.
- Monitored the quality of meals served, making adjustments as necessary.
- Assisted with interviewing, hiring, training, evaluating and disciplining staff members.
- Planned menus according to budget limitations and customer preferences.
- Organized special events such as parties or banquets in coordination with kitchen staff members.
- Inspected supplies, equipment, work areas and dining facilities for cleanliness and conformance to safety regulations.
- Checked inventory levels of food products regularly to ensure adequate supply at all times.
- Ordered kitchen supplies when needed within budgetary restrictions.
- Performed administrative tasks such as scheduling shifts for employees or creating reports on performance metrics.
- Collaborated with chefs on menu design decisions based on current trends or customer feedback.
- Tracked employee attendance records for compliance with labor laws.
- Established policies related to food safety protocols in the restaurant setting.
- Facilitated communication between kitchen staff members regarding orders placed by customers.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
Education
Some College (No Degree) - Culinary Arts
Kaskaskia College
Centralia, ILSkills
- Employee Scheduling
- Supply Ordering
- Food Presentation
- Service Quality Standards
- Menu Development
- Schedule Management
- Health Inspections
- Sanitation Standards
- Training Oversight
- Cleaning and Sanitation
- Menu Planning
- Dietary Restrictions
- Meal Planning
- Restaurant Operations
- Financial Oversight
- Department Management
Certification
- ServSafe Food Protection Manager Certification
References
References available upon request.
Timeline
Dining Service Director
GreenTree Assisted Living
06.2020 - Current
Dining Supervisor
Lavender Ridge
01.2016 - 06.2020
Some College (No Degree) - Culinary Arts
Kaskaskia College
- ServSafe Food Protection Manager Certification
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